Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacy King

Raleigh,NC

Summary

Successful at developing and improving safety training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department.

Overview

19
19
years of professional experience

Work History

Human Resources Generalist

Transdev Service Inc. - NCSU Wolfline
01.2023 - Current
  • Implemented and supervised orientation procedures for new hires.
  • Provided guidance to managers and employees on talent management, payroll, FMLA, and benefits.
  • Facilitated criminal background check process for new hires.
  • Met with staff to resolve difficult situations related to performance and conflict management.

Safety and Training Manager/HR Generalist

Transdev Services Inc, NCSU Wolfline
07.2021 - Current
  • Conducts safety training for employees on policies, regulations and procedures in accordance with guidelines outlined by Transdev.
  • Conducts orientation sessions and organized on-the-job training for new hires. Ensures new student Bus Operators are thoroughly trained in safe and efficient handling of vehicles and equipment to exceed customer standards.
  • Selects and assigns instructors to conduct specific training programs.
  • Advises the administrative team on safety issues and compliance in specific projects and operations.
  • Inspects and verifies compliance with relevant safety regulations.
  • Maintains accurate and current records in accordance with guidelines.
  • Assists with recruiting and onboarding new employees.
  • Tracks candidates and new hires utilizing iCims and ADP systems.
  • Directly supervises students including documentation and disciplinary proceedings.
  • Develops and implements training and certification programs covering new and existing equipment, vehicles, programs, procedures and commercial drivers' license.
  • Performs trail checks and completed Operator Evaluations for Bus Operators.
  • Performs return-to-work, post-accident and refresher trainings.
  • Investigates accidents and reports findings to the appropriate parties.

Training Specialist

Transdev Services Inc
02.2017 - 07.2021
  • Responsible for conducting high quality training programs in accordance with guidelines outlined by Transdev.
  • Ensured new students Bus Operators are thoroughly trained in safe and efficient handling of vehicles and equipment to exceed customer standards.
  • Directly supervised students including documentation and disciplinary proceedings.
  • Developed and implemented training and certification programs covering new and existing equipment, vehicles, programs, procedures and commercial drivers' license.
  • Provided expert information on the operation of buses.
  • Performed trail checks and completed Operator Evaluations for Bus Operators.
  • Performed return-to-work, post-accident and refresher trainings.
  • Investigated accidents and reports findings to all appropriate parties.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.

Transportation Supervisor

DUKE UNIVERSITY
11.2015 - 02.2017
  • Scheduled employees and equipment to facilitate effective and efficient delivery of service.
  • Communicated effectively and efficiently with all operators, supervisors and support vehicles via radio; made decisions beyond the scope of transit assistant dispatch personnel.
  • Initiated action to resolve problems related to service delivery, operator performance and disciplinary action
  • Supervised over 48 unionized transit operators and ADA van operators.
  • Evaluated bus operator performance and provides coaching, feedback, and behavior corrections.
  • Assessed bus stops, equipment, routes, and schedules for deficiencies and made effective plans and recommendations to improve service delivery.
  • Established bus changes; sets detours and communicates changes to those involved.
  • Assumed command role at the scene of accidents; investigated accidents and reported findings to all appropriate parties.
  • Assisted with interview and applicant selection to maintain staffing level.
  • Responded to customers and service disruptions which were beyond the operator's ability to resolve.
  • Required to troubleshoot minor problems which may occur with Transloc and radio systems.
  • Completed and audited payroll for employees.
  • Worked with a team to facilitate transit operations for special events
  • Corrected and/or reported unsafe conditions or actions; investigated and reported all accidents and incidents, and issued warnings per policies and procedures for safety and health violations.
  • Determined vehicle needs including seating capacity, wheelchair capacity and other related equipment needs for daily operations.

Assistant Operations Manager

ECU Transit
01.2014 - 11.2015
  • Under the directions of the Operations Manager, ensured safe, reliable and efficient daily operating environments for ECU Transit and its customers.
  • Assisted in oversight of day to day operation of fixed route bus service including dispatch, driver schedules, shift changes, fit-for-duty assessments, policy and procedure adherence, SafeRide operation, charter bus service, responded to accidents and emergencies, special event operations, bus assignment and rotation, inclement weather response, driver performance review, and supervision of operations supervisors.
  • Assisted the Operations Manager with day to day supervision of the entire bus and van fleet as well as all bus and van operators and operations unit staff.
  • Responsible for oversight, direction and supervision of SafeRide service.
  • Hired staff, as needed, to accomplish the mission of SafeRide.
  • Verified and entered payroll for SafeRide employees.
  • Implemented training for SafeRide employees.
  • Supervised and coached Operations Supervisors and Dispatchers.
  • Utilized AVL system to verify and investigate complaints.
  • Provided the Operations Manager with complete reports to be discussed with employees.
  • Ensured that all documentation was accurate, complete and properly indexed electronically as well as filed in each employee's personnel file.
  • Utilized AVL system to generate reports to be used for employee performance evaluations.
  • Documented findings and used them as tools for positive reinforcement as well as coaching sessions.
  • Utilized AVL system to generate reports to be used in route planning and scheduling.
  • Utilized in-house scheduling software to assist with work assignments and conflicts.
  • Assisted the Operations Manager with programming destination signs, monthly system health checks of on-board video surveillance camera systems, and periodic health checks of AVL system, passenger counters, passenger information system and two-way radio communication equipment.
  • Assisted Training Manager with implementing training packet and training of new trainers.
  • Assisted Operations Manager with accident investigation and documentation.
  • Worked in cooperation with staff and other management for continuous development, review, and adjustment of policies, procedures and goals of the organization.
  • Worked in cooperation with staff and other management for route development and schedule adjustment.
  • Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.

Operations Supervisor and Telecommunicator

ECU Transit
01.2010 - 01.2014
  • Worked an average of 20-30 hours per week during the academic year including weekend on-call rotations.
  • Was responsible for daily oversight of fixed route operations, and other areas as requested by upper management.
  • Observed, supervised, and discussed problem areas with all fixed routes with Bus Operators and Operations Manager.
  • Completed shift summary and report and filed it with the Operations Manager in addition to discussing any and all events that occurred during the shift.
  • Attended regular staff meetings and participated in discussions regarding operations.
  • Followed internal and external laws and policies regarding procedures and regulations set out by the department, the University, and State and Federal Agencies.

Transit Vehicle Operator

ECU Transit
06.2005 - 12.2009
  • Completed Pre-trip and Post-trip inspections of assigned vehicles daily
  • Learned all routes and stops serviced by ECU Transit
  • Drove during special events and assigned charters
  • Completed walk around inspection of assigned vehicles periodically while in service
  • Transported students, faculty, staff and visitors of the University to and from campus in a safe and timely manor.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.

Rehabilitation Technician

Greenfield Place
03.2008 - 01.2009
  • Assisted physical and occupational therapists, and speech language pathologist in carrying out specific therapeutic interventions with patients in inpatient settings.
  • Prepared patients and equipment for treatment.
  • Administered treatments according to and under direct supervision of licensed staff in the rehabilitation setting.
  • Assisted with wound care issues and collaborated with other members of the health care team in order to provide optimum patient care.
  • Communicated back to nurses and therapists regarding patient performance and condition.
  • Informed nurses and therapists of any requests from physicians, patients and visitors.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.

Education

B.S - Rehabilitation Services

EAST CAROLINA UNIVERSITY
Greenville, NC
12.2016

Skills

  • Employee Evaluation
  • Learning Technology
  • Interviewing
  • ICIMS
  • New hire on-boarding
  • Training solutions development
  • Written and oral communication
  • Small Group Instruction
  • Benefits and compensation
  • File and records management

Timeline

Human Resources Generalist

Transdev Service Inc. - NCSU Wolfline
01.2023 - Current

Safety and Training Manager/HR Generalist

Transdev Services Inc, NCSU Wolfline
07.2021 - Current

Training Specialist

Transdev Services Inc
02.2017 - 07.2021

Transportation Supervisor

DUKE UNIVERSITY
11.2015 - 02.2017

Assistant Operations Manager

ECU Transit
01.2014 - 11.2015

Operations Supervisor and Telecommunicator

ECU Transit
01.2010 - 01.2014

Rehabilitation Technician

Greenfield Place
03.2008 - 01.2009

Transit Vehicle Operator

ECU Transit
06.2005 - 12.2009

B.S - Rehabilitation Services

EAST CAROLINA UNIVERSITY

Similar Profiles

CREATE PROFILE
Stacy King