Stacy L. Bruce
Saint Louis,MO
Summary
Outgoing Team Lead with experience overseeing multiple tasks and managing employees successfully. 15+ years in the medical industry, excelling in problem-solving and improving patient satisfaction. Adept at training staff and implementing protocols and processes.
Overview
22
22
years of professional experience
Work History
Lead Pre-Certification Coordinator
Washington University
02.2022 - Current
- Built highly-efficient prior authorization team through ongoing coaching and professional development opportunities.
- Managed team of employees, ensuring efficient workflow and meeting pre-certification deadlines.
- Provided guidance ,training, and mentorship to team members, fostering their professional growth and development.
- Collaborated with other teams and departments to coordinate and prioritize tasks, ensuring smooth cross-functional communication and cooperation.
- Monitored team performance and implemented strategies to improve productivity and quality of work.
- Responsible for resolving conflicts and addressing any issues or concerns raised by team members, promoting positive and supportive work environment.
Pre-Certification Coordinator I & II
Washington University
09.2014 - 02.2022
- Ensured pre-certification or authorization of all outpatient & in-office procedures, radiology, medications, and medically necessary contact lenses.
- Placed orders and reviewed tasks for all surgeries.
- Documented receipt of pre-certification from insurance companies and communicated it to billing department.
- Acted as liaison for over 150 doctors, their staff, and insurance companies.
- Created Standard Operating Procedures.
- Trained new employees.
Lead Certified Ophthalmic Assistant
Washington University
10.2008 - 10.2014
- Proposed and drafted faculty-approved ophthalmic technician training program
- Certified technicians for clinical research studies to ensure implementation of study protocols
- Ordered medications, labs, and scans as directed by physicians
- Facilitated and staffed departments in absence of supervisor
- Scheduled staff of over 15 to accommodate physician's clinic hours
- Prepped and assisted in minor procedures and injections
- Trained new employees
- Created Standard Operating Procedures & Training Manual
- Provided strong contributions as key member of busy ophthalmology practice designed to identify and evaluate problems
- Documented patient medical history and information utilizing AllScripts with commitment to accuracy.
- Maintained inventory of medical supplies and tools to address needs of patients.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
Ophthalmic Assistant
James C. Bobrow,Inc
06.2006 - 10.2008
- Obtained and recorded patient medical history and past ocular history.
- Obtained optical pressures, checked visual acuities and administered exams to identify issues.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
- Performed ophthalmology tests such as visual field testing, OCTs, and Fundus Photography.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Fitted customers for contact lenses to provide patients with properly sized and shaped contacts.
- Administered a-scan biometry test before patient cataract surgeries to measure size and shape of affected eye.
Surgical Assistant
Lasik Vision Institute
05.2004 - 06.2006
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Kept views unobstructed by retracting, sponging, and suctioning surgical sites.
- Protected patients from infection by setting up and managing sterile operating fields.
- Gowned and gloved staff to help team prepare for surgeries.
- Assisted in over 2,000 Lasik, PRK, & Enhancement procedures.
- Responsible for maintenance and calibration of micro-keratome and VISX & Nidek lasers.
- Counseled patients on Lasik procedure. Reception & Billing.
Lockbox Clerk
U.S. Bank
03.2002 - 06.2004
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses for multimillion dollar accounts.
- Matched purchase orders with invoices and recorded necessary information by dead line.
Education
Currently Enrolled - Social Thought & Analysis
Washington University in St Louis
MOSkills
- Train Employees
- Enforce Policies
- Patient Chart Reviewing
- Coordinate Schedules
- Obtaining Authorizations
- Medical Terminology
- Standard Operating Procedure
- Document Control
- Issue Resolution
- Process Improvement
- Training and Development
- Schedule Management
- Team Oversight
Military Service
Private First Class
United States Marine Corps (1999-2000)
Community Service
St. Louis Public Schools 2017-Current
PTO President 2017-2019
Teacher Appreciation Committee Co-Chair 2022-Present
Individual Volunteer of the Year 2022
Timeline
Lead Pre-Certification Coordinator
Washington University
02.2022 - Current
Pre-Certification Coordinator I & II
Washington University
09.2014 - 02.2022
Lead Certified Ophthalmic Assistant
Washington University
10.2008 - 10.2014
Ophthalmic Assistant
James C. Bobrow,Inc
06.2006 - 10.2008
Surgical Assistant
Lasik Vision Institute
05.2004 - 06.2006
Lockbox Clerk
U.S. Bank
03.2002 - 06.2004
Currently Enrolled - Social Thought & Analysis
Washington University in St Louis
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