Stacy Crabb
Branch Manager
Canton,TX
Summary
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
13
13
years of professional experience
Work History
Branch Manager
Woodforest National Bank
12.2011 - 03.2023
- Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to customer
- Recruit, train, retain and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches within the region
- Develop and lead innovative strategies to grow, retain and deepen consumer and business relationships
- Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with retail partners and customers
- Embrace and lead technology driven customer experience
- Inspire and lead team members to reach their full potential
- Demonstrate flexibility to perform every other duty as assigned.
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Maintained friendly and professional customer interactions.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Consulted customers to boost product sales and services.
- Assessed employee performance and developed improvement plans.
Call Agent
Winning Stratigies
11.2009 - 01.2011
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Followed up with customers to solicit further sales.
Education
GED -
Tyler College
Tyler, TX2005
Skills
- Documentation
- Client Relationship Management
- Staff Supervision
- Staff Training
- Banking
- Team Player
- Multitasking Abilities
- Attention to Detail
- CRM Tracking
- Training and Development
- Cash Handling
- Excellent Work Ethic
- Verbal Communication
- Excellent Time Management Skills
- Marketing
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
Timeline
Branch Manager
Woodforest National Bank
12.2011 - 03.2023
Call Agent
Winning Stratigies
11.2009 - 01.2011
GED -
Tyler College