Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacy L. England

Vancouver,WA

Summary

Energetic Project Coordinator Supervisor in the construction field dedicated to enhancing customer satisfaction, meeting profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities.

Overview

10
10
years of professional experience

Work History

Project Coordinator Department Supervisor

Precision Countertops
05.2019 - Current
  • Managing a team of employees, delegating tasks and holding each employee accountable for completing assignments.
  • Mentoring team members to enhance professional development and accountability in workplace.
  • Promoting culture focused on encouraging staff to develop skills and abilities.
  • Assisting team members in building problem solving skills in order to find solutions, offer options, and support customers in effective ways.
  • Educating staff on strategies for handling difficult customers and challenging situations.
  • Training new employees on overall company and department-specific policies and procedures.
  • Compiling data for management meetings
  • Monitoring and managing production and template / installer schedules.
  • Monitoring project timelines, and effectively tracking and communicating delays.
  • Performing financial audits on projects in order to appropriately collect or refund monetary funds.
  • Calmly and patiently resolving escalated customer complaints and installation concerns.
  • Developing and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.

Project Coordinator

Precision Countertops
12.2015 - 04.2019
  • Regularly managed a high customer count and maintained a heavy workload (300+ active jobs).
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
  • Created job files for each project and maintained current data in each file.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Managed both residential and commercial scale projects
  • Scheduled, routed and dispatched multiple template, install and repair crews on a daily basis.
  • Used an extreme level of urgency on time sensitive projects to resolve issues and execute quick turn around on resolutions for incomplete projects.

Project Coordinator / Assistant Office Manager, Project Coordinator

Servpro of Hillsboro, Tillamook Counties
07.2014 - 01.2015


  • Accepted all incoming calls for water, fire, storm and smoke damage, mold remediation and restoration repairs.
  • Gathered appropriate and complete information from customers and/or insurance adjusters to dispatch emergency and non-emergency losses.
  • Assigned new jobs to project managers and scheduled initial and follow up site visits for emergency and non-emergency losses.
  • Made contact with homeowners on a regular basis to ensure that the appropriate level of customer service is being maintained at each level of workflow status
  • Scheduled labor on jobs with in house laborers and with subcontractors.
  • Maintained constant contact with Project Managers to keep them updated on the status of open jobs
  • Assisted Project Managers in writing and editing estimates for submittal to customers and insurance adjusters.
  • Compiled job data for weekly management meetings
  • Managed A/R, A/P and collections, significantly decreasing the number of outstanding collections and significantly increasing payment collection at the time of job completion.
  • Created and implemented company Processes and Procedures to create a more successful organized and structured company centered around customer service.

Project Coordinator

NWA Restore-It, Inc
01.2014 - 07.2014
  • Supervised multiple projects from project start through completion.
  • Accepted all incoming calls for water, fire, smoke, and storm damage, mold remediation and restoration repairs.
  • Scheduled labor on jobs with in house laborers and subcontractors.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Adhered to document requirements and procedures for USAA, Nationwide, Alacrity (Allstate / Encompass), or State Farm insurance claims.
  • Prepared meeting agendas and minutes for distribution and record keeping.

Education

Associate of Arts - Business Administration

American Intercontinental University
2006

Skills

  • Customer Service and Project Management
  • Process and Procedure Development & Training
  • Customer Relations
  • Staff Development
  • Goals and Performance
  • Multitasking Mastery
  • Problem Resolution
  • Process and Procedure Development
  • Motivational Leadership
  • Time Management
  • Interactive Communication Skills
  • Work Planning and Organization
  • Team Meetings
  • Employee Performance Evaluations
  • Employee Empowerment
  • Coaching and Mentoring
  • Conflict De-Escalation
  • Superior Work Ethic

Timeline

Project Coordinator Department Supervisor

Precision Countertops
05.2019 - Current

Project Coordinator

Precision Countertops
12.2015 - 04.2019

Project Coordinator / Assistant Office Manager, Project Coordinator

Servpro of Hillsboro, Tillamook Counties
07.2014 - 01.2015

Project Coordinator

NWA Restore-It, Inc
01.2014 - 07.2014

Associate of Arts - Business Administration

American Intercontinental University

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Stacy L. England