Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stacy L Heyward

Saint Albans

Summary

Versatile and compassionate counseling professional with a strong background in trauma-informed care, ESL support, and personal development coaching. Skilled in conflict resolution and mediation, strengthening team dynamics and individual engagement. Recognized for achieving high success rates in learning and recovery outcomes by fostering emotional support, cultural awareness, and confidence in diverse and challenging environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

International English Teacher

Cambly
01.2017 - Current
  • Analyzed student progress and engagement data to identify learning trends, adapting curriculum strategies to optimize outcomes.
  • Developed ESL lesson plans that included counseling techniques for emotional and cultural adjustment.
  • Fostered a supportive environment for students to gain confidence, improve language skills, and address personal challenges.



Conflict Resolution Specialist

Where Is My Land
07.2021 - 04.2023
  • Provided personal mentorship and coaching to the organization’s founder, contributing to strategic growth and personal clarity.
  • Supported families navigating generational trauma and land disputes through compassionate communication and strategic mediation.
  • Facilitated professional mediation among staff members and leadership to resolve internal conflicts and improve the overall workplace environment within the context of historical land claim operations.


Independent Contractor Recovery Coach Trainer

Kings Borough Psychiatric Center
01.2013 - 12.2014
  • Successfully negotiated a contract renewal, extending the initial 6-month agreement due to strong performance.
  • Trained 30 students per session every six weeks, instructing over 960 students annually and more than 1,920 students throughout the contract period.
  • Enhanced trainee proficiency by 42%, with 85% of students showing improved knowledge retention and application.
  • Increased course completion rates by 46%, achieving a 100% completion rate among all trainees.
  • Reduced onboarding time by 55%, shortening the duration from 8 weeks to 6 weeks through structured training programs.
  • Conducted cultural competence training to foster inclusivity, awareness, and effective collaboration within diverse teams.

Education

Associate of Science - Paralegal Studies

Interboro Institute
Manhattan, NY

Business Administration/English

Nyack College
Manhattan, NY

Skills

  • Conflict Resolution & Mediation – Skilled in facilitating professional mediation sessions and resolving interpersonal and organizational disputes
  • Trauma-Informed Counseling – Experienced in applying trauma-sensitive approaches to recovery, coaching, and group facilitation
  • Life Coaching & Mentorship – Provided one-on-one mentorship to leaders and clients, guiding them toward clarity, confidence, and life transformation
  • Cultural Competency – Adept at engaging individuals from diverse backgrounds with empathy and cultural awareness
  • ESL Instruction with Counseling Integration – Blended language instruction with emotional support, helping students overcome anxiety and cultural barriers
  • Virtual Coaching & Online Training Platforms – Proficient in delivering coaching sessions and professional development using virtual education systems and tools

Certification

  • Certified Alcohol and Substance Abuse Counselor Trainee (CASC-T), NYS OASAS
  • Certified Recovery Coach & Trainer, The Resource Training Center, NY
  • Cultural Competency Certification, Connecticut Community for Addiction Recovery

Timeline

Conflict Resolution Specialist

Where Is My Land
07.2021 - 04.2023

International English Teacher

Cambly
01.2017 - Current

Independent Contractor Recovery Coach Trainer

Kings Borough Psychiatric Center
01.2013 - 12.2014

Associate of Science - Paralegal Studies

Interboro Institute

Business Administration/English

Nyack College

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