Hi, I’m
STACY ANN LEMONDS
Experienced Insurance Professional
Midwest City,OK
Where you stumble and fall, there you discover the gold.
Joseph Campbell
Summary
Detail-oriented Insurance professional with an upbeat attitude and a passion to be part of an organization that allows for the analysis of data, development of strategies, and solutions to complex problems ultimately contributing to team success.
Overview
20
years of professional experience
4
years of post-secondary education
3
Languages
Work History
The Copy CompanyOklahoma City, OK
VIRTUAL ADMINISTRATIVE ASSISTANT
08.2022 - Current
Job overview
- Assisted employer in making informed decisions by providing timely and accurate administrative support.
- Executed record filing system to improve document organization and management.
- Served as primary point of contact for facilitating operational and administrative inquiries.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Wrote updates and posted updates to social media.
Homespun Crafts by StacyMidwest City, OK
BUSINESS OWNER
07.2020 - Current
Job overview
- Implemented strategic plans and kept business on track to meet objectives.
- Managed daily operations related to customer service, inventory management, and marketing.
- Researched market to identify and capitalize on opportunities.
- Drafted business plan that outlined company goals and objectives.
- Set prices and credit terms for goods and services, based on forecasts of customer demand.
- Utilized data analytics techniques to identify areas for improvement.
TTECOklahoma City, OK
LICENSED INSURANCE CLAIMS ADJUSTER
12.2019 - 03.2021
Job overview
- Examined claim forms and other records to verify coverage for loss or damage
- Conducted interviews and recorded statements with insureds, claimants and witnesses to facilitate fair claims investigations.
- Utilized various computer software programs and databases to complete claims analysis.
- Made equitable liability decisions by regularly resolving disputes between policy holders and claimants if appropriate.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Examined claims forms and other records to determine insurance coverage.
- Payed and processed claims within designated authority level.
Prophecy Watchers IncOklahoma City, OK
ADMINISTRATIVE ASSISTANT, CUSTOMER SERVICE REPRESENTATIVE
09.2015 - 05.2016
Job overview
- Acted professionally and patiently when Followed up with customers via email or telephone.
- Acted professionally and patiently when addressing negative customer feedback.
- Processed donations and payments for customers at their request.
- Mastery of customer service management systems and databases.
- Effectively managed high-volume of inbound and outbound customer calls.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Offered advice and assistance to customers, paying attention to special needs or wants.
The Hartford Fire Insurance Company Oklahoma City, Oklahoma
Licensed Policy Services Agent
11.2003 - 02.2005
Job overview
- Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
- Responded to customer requests for products, services, and company information.
- Set up customer payment plans to cover annual policies and renewals.
- Updated account information to maintain customer records.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Collected premiums and issued accurate receipts.
- Worked effectively in fast-paced environments.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
Education
Liberty UniversityLynchburg, VA
Bachelor of Science from Religious Studies/ Counseling
09.2009 - 01.2013
University Overview
- 3.92 GPA
- Magna cum laude graduate
- Dean's List 2009-2013
Skills
Team Player Dedicated to completing tasks with integrity
Detail Oriented Self-Starter
Technical Skills
Decision Making skills
Interpersonal Skills
Analytical and Critical Thinking
Insurance Knowledge
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
VIRTUAL ADMINISTRATIVE ASSISTANT
The Copy Company
08.2022 - Current
BUSINESS OWNER
Homespun Crafts by Stacy
07.2020 - Current
LICENSED INSURANCE CLAIMS ADJUSTER
TTEC
12.2019 - 03.2021
ADMINISTRATIVE ASSISTANT, CUSTOMER SERVICE REPRESENTATIVE
Prophecy Watchers Inc
09.2015 - 05.2016
Liberty University
Bachelor of Science from Religious Studies/ Counseling
09.2009 - 01.2013
Licensed Policy Services Agent
The Hartford Fire Insurance Company
11.2003 - 02.2005