Stacy M Badjan
Rochester,NY
Summary
Results-driven, self-starter, and detail-oriented individual seeking to obtain a challenging position in a human service sector where my personal attributes and learned competencies can help grow the business.
Overview
19
19
years of professional experience
Work History
Medical Assistant
Geode Health
Suwanee, GA
09.2023 - 12.2024
- The Medical Assistant is a key member of the patient care team by supporting the providers with the delivery of high-quality health care to patients
- Medical Assistants are vital to the effective operations of a fast-paced practice
- Handling vital signs, such as weight, height, temperature, pulse, uranalysis and respiration rate
- Secures patient information and maintains patient confidence by completing and safeguarding medical records
- Serves and protects the practice by adhering to professional standards
- Respond to verbal and electronic requests for information and assistance using proper policies, reference tools and provider instructions
- Maintains safe, secure and healthy work environment by establishing and following standards and procedures and complying with legal regulations
- Knowledge of emergency procedures and assist in crisis situations
- Understanding of policies and procedures
- Complete all other relevant responsibilities as assigned by the supervisor
Direct Support Professional
Hi Hope Service center
Lawrenceville, GA
02.2017 - 09.2023
- Assist and supervise adults with developmental disabilities in a Day Service Program based on their individual service plan.
- Provide training in daily living and social skills supporting the successful integration within the community.
- Provide guidance to individuals to become confident, independent, and involved with their surroundings.
- Provide feedback in meetings on individuals progress toward previous goals and recommendation for future goals.
- Plan community outings to help individuals learn or develop skills to increase community presence and build meaningful relationships with those in the community.
Workforce Management Technical Coordinator
Charter Communications, Spectrum
Duluth, GA
09.2005 - 06.2017
- Assist in regulating field technician productivity by streamlining routes through the utilization of workforce management software.
- Conduct follow up with supervisors on unscheduled time off that result in deviations in workforce availability.
- Direct unresolved customer issues to technical operations managers for follow up and resolution.
- Utilize Workforce software to create daily reports and provide technician availability, verify attendance.
- Serve as information specialist for technicians, supervisors, and customer service agents.
Education
Master of Science - Human Service Administration
SUNY Buffalo State
Buffalo, NY05-2000
Bachelor of Science - Sociology
SUNY Buffalo State
Buffalo, NY05-1998
Skills
- Check-in coordination
- Medical office administration
- Patient-focused care
- Patient triage
- Specimen labeling
- Payment collection
- Laboratory specimen collection
- Clinical documentation
- Communicating with patient families
- Health screening coordination
- Patient scheduling
- First aid
- Customer service
- Clinical and administrative support
- HIPAA compliance
- Data entry
- Transportation
- Case documentation
- Community integration
- Record keeping
- Housekeeping tasks
- Clinical quality program standards
- Community integration support
- Goal setting
- Multitasking and organization
- Indirect patient care
- Health and safety requirements
- Conflict resolution
- Care delivery
- Crisis management
- Patient care
- Disability awareness
- Active listening
- Health services
- Client transportation
- Problem-solving
- Adaptive equipment use
- Transportation assistance
- Client documentation
- Dispatch coordination
- Closing tickets
- Workflow prioritization
- Navigation support
- Dispatching procedures
- Decision-making
- Work order management
- Dispatch software
- Communication equipment operation
- Schedule management
- Tracking systems
- Time management
- Customer relationship management
- Maintaining call metrics
- Routing orders
- Route planning
- Schedule coordination
- Radio communication
- Database management
- Call handling
Timeline
Medical Assistant
Geode Health
09.2023 - 12.2024
Direct Support Professional
Hi Hope Service center
02.2017 - 09.2023
Workforce Management Technical Coordinator
Charter Communications, Spectrum
09.2005 - 06.2017
Master of Science - Human Service Administration
SUNY Buffalo State
Bachelor of Science - Sociology
SUNY Buffalo State
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