Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Stacy Linton

Stacy Linton

Brooklyn,NY

Summary

Customer experience leader with more than 10 years of experience including over 6 years of logistics experience and five years of managing teams of over 25 people. Key team player who consistently exceeds goals on all projects. Outstanding ability to manage many responsibilities and thrive in a collaborative environment of client growth and productivity. Excellent communicator with strong organizational, self-management, and analytical skills. Highly self-motivated as proven by the growth in my prior company of almost 7 years excelling in multiple departments. Enterprising Financial Analyst with proven success in recommending appropriate financial plans based on accurate data collection, financial monitoring and business strategizing. Expertise includes financial analysis and reporting, contract management and forecasting. Develops and maintains high standards of quality and issue resolution through effective financial planning. Adept at utilizing top-of-the-line communication skills to build and foster long-term relationships.

Overview

7
7
years of professional experience

Work History

FINANCIAL ANALYST

CHOICE LOGISTICS
04.2016 - 01.2023
  • Oversaw weekly billing and invoicing activities for a mission-critical 3rd party logistics company
  • Prepared and reviewed 50-100+ weekly transactional invoices for accuracy, and prepared and distributed client invoices
  • Resolved client invoices and e-billing inquiries and escalations in a timely manner
  • Managed regional data entry and uploads ensuring accurate information
  • Supported regional documentation of procedures, deadlines, and other client preferences related to billing
  • Validated incoming vendor invoices and associated supporting documentation against system data and contractual terms identifying discrepancies, ensuring internal compliance, and proper billing from vendors, making the process more efficient
  • Worked directly with Field representatives to resolve vendor issues and escalations
  • Communicated with billing stakeholders related to both billed and unbilled aged balances
  • Responded to information requests from clients, vendors, and finance team related to inventory levels, time and cost entries, billing reconciliations, outstanding receivables, and cash receipts.

operations SUPERVISOR

CHOICE LOGISTICS
02.2018 - 04.2022
  • Executed outbound and transfer projects for high-end clients including Leidos, Park Place, Dell, and CTD
  • Provided feedback and collaborated with leadership on process improvement projects for clients
  • Monitored multiple live billboards for 100+ order issues and resolving issues in real time, resulting in satisfied customers, proven by numerous customers testimonials
  • Managed 100+ international orders and commercial invoices for international shipments including IORs, EORs, and tracked embargoed shipments using Integration Point Global Trade Management Software
  • Conducted gap analysis and solutions development projects for clients identifying process improvement opportunities and providing visibility to client inventory for more efficient inventory management
  • Conducted training and development for over 25 team members, performed call auditing for SOP compliance, and provided pro-active performance analysis
  • Coordinated Client Representatives and managed schedules for over 25 team members ensuring proper coverage and client support excellence.

CLIENT CARE REPRESENTATIVE

CHOICE LOGISTICS
08.2016 - 02.2018
  • Responsible for processing over 100+ orders daily for all clients including processing exceptions, following up on outbound order confirmation calls, and transaction processing as needed
  • Process 80+ email requests daily
  • Monitored over 300+ live jobs daily via the internal Control Tower System ensuring completion according to the client's SOPs
  • Documented all follow up work on the behalf the client and notated order tickets with actions taken
  • Liaised on the behalf of the client with vendors to resolve any service issues
  • Follow all disaster recovery processes when required.

Education

BACHELOR OF BUSINESS ADMINISTRATION -

NEW YORK INSTITUTE OF TECHNOLOGY
01.2025

LIBERAL ARTS AND SCIENCE -

BOROUGH OF MANHATTAN COMMUNITY COLLEGE
01.2011

Skills

  • Problem Solving
  • Time Management
  • Communication
  • Leadership
  • Microsoft Office
  • Salesforce
  • UNIX
  • Sterling
  • Linux
  • SAP
  • Mondaycom
  • Integration Point Global Trade Management software
  • Microsoft Excel
  • Financial and operational reporting
  • Data Collection & Research
  • MS Office Suite
  • Variance Analysis
  • Research and Data Analysis
  • Excellent attention to detail
  • Flexible team player
  • Data Analysis
  • Budget support
  • Superior time management
  • Analytical research
  • Finance
  • Project Management
  • Analytical Thinking
  • Relationship Building
  • Problem-Solving
  • Administrative Support
  • Developing solutions
  • Research abilities

Timeline

operations SUPERVISOR

CHOICE LOGISTICS
02.2018 - 04.2022

CLIENT CARE REPRESENTATIVE

CHOICE LOGISTICS
08.2016 - 02.2018

FINANCIAL ANALYST

CHOICE LOGISTICS
04.2016 - 01.2023

BACHELOR OF BUSINESS ADMINISTRATION -

NEW YORK INSTITUTE OF TECHNOLOGY

LIBERAL ARTS AND SCIENCE -

BOROUGH OF MANHATTAN COMMUNITY COLLEGE
Stacy Linton