phlebotomist, customer service, date entry, driver delivery
Orange Park,FL
Work History
11.2018 - Current
Took time away from my professional career to manage the household and raise and prepare a young child for pre-k.
Advocate
Blue Cross Blue Shield of Florida
10.2016 - 11.2018
Working in a high production area directly with the member customer service call center, and retail center areas to research and obtain resolutions for simple to complex issues
Logging detailed actions to provide the customer service representative, and member with an explanation and what was done to assure the problem is corrected
Helping with new enrollments, financial issues, reinstating or cancelling policies, adding or removing dependents, changing plans, and more
Knowledge of HIPPA, and laws regarding patients personal information, and medical history.
Analyzed customers' issues and complaints and initiated corrective actions.
Caretaker
01.2009 - 01.2016
Hired by two families to help take care of their loved ones (one having stage four lung cancer, the other in complete renal failure)
To help with duties around their home that they could no longer do themselves
Cooking meals, cleaning house, trips to the store, distribute medications, and help with hygiene.
Reconsideration Analyst
C2C Solutions
11.2007 - 01.2009
Working in the QIC (Qualified Independent contractor) department
Strictly following HIPPA laws and regulations, preparing files for appeal process
Paying close attention to detail, to assure relevant information is sent to the correct location for the appeals process.
Being part of a special major project, that involved reviewing case files to assure they were complete and accurate, to print and send to the providers.
Managing time to make sure the project was completed accurately and timely
Followed department guidelines and tools to conduct reviews.
Reviewed, analyzed and processed non-complex grievances and appeals.
Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Validated results and performed quality assurance to assess accuracy of data.
Phlebotomist
Lab Corp of America
01.2006 - 11.2007
My experience with phlebotomy started around January of 2003 with a company that provided classes and training to send employees to nursing homes in Jacksonville and St Augustine areas.
Duties included working in fast paced laboratory environment.
Driving from my lab site to a nursing home to collect lab tests ordered by the provider at the home and transporting them back to the lab for processing.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Completed proper sanitation and cleaning of equipment and work areas between patients.
Used personal protective equipment correctly to protect coworkers and patients.
Stocked phlebotomy cart or carrier with appropriate supplies.
Tracked collected specimens by initialing, dating and noting times of collection.
Centrifuged blood samples as outlined in clinical protocols.
Reviewed patient records for accuracy and completeness.
Conducted venipuncture and other CT procedures.
Organized daily work based on collection priority.
Monitored patients for reactions and verified sample quality.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Medicare Part B Customer Service Representative
First Coast Service Options
03.2000 - 08.2002
Answering inbound calls in a fast-paced call center providing answers and information to members about their Medicare part B medical insurance.
Responding to members in a timely manner. Answering members questions by performing claims research in the Multi System Carrier (MCS) system.
Maintaining quality and production to meet and exceed expectations
The ability to work independently in a production quality focused organization.
Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Exhibited high energy and professionalism when dealing with clients and staff.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.