Work History
Summary
Overview
Skills
Timeline
Generic

Stacy Thomas

phlebotomist, customer service, date entry, driver delivery
Orange Park,FL

Work History

11.2018 - Current
  • Took time away from my professional career to manage the household and raise and prepare a young child for pre-k.

Advocate

Blue Cross Blue Shield of Florida
10.2016 - 11.2018
  • Working in a high production area directly with the member customer service call center, and retail center areas to research and obtain resolutions for simple to complex issues
  • Logging detailed actions to provide the customer service representative, and member with an explanation and what was done to assure the problem is corrected
  • Helping with new enrollments, financial issues, reinstating or cancelling policies, adding or removing dependents, changing plans, and more
  • Knowledge of HIPPA, and laws regarding patients personal information, and medical history.
  • Analyzed customers' issues and complaints and initiated corrective actions.

Caretaker

01.2009 - 01.2016
  • Hired by two families to help take care of their loved ones (one having stage four lung cancer, the other in complete renal failure)
  • To help with duties around their home that they could no longer do themselves
  • Cooking meals, cleaning house, trips to the store, distribute medications, and help with hygiene.

Reconsideration Analyst

C2C Solutions
11.2007 - 01.2009
  • Working in the QIC (Qualified Independent contractor) department
  • Strictly following HIPPA laws and regulations, preparing files for appeal process
  • Paying close attention to detail, to assure relevant information is sent to the correct location for the appeals process.
  • Being part of a special major project, that involved reviewing case files to assure they were complete and accurate, to print and send to the providers.
  • Managing time to make sure the project was completed accurately and timely
  • Followed department guidelines and tools to conduct reviews.
  • Reviewed, analyzed and processed non-complex grievances and appeals.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Validated results and performed quality assurance to assess accuracy of data.

Phlebotomist

Lab Corp of America
01.2006 - 11.2007


  • My experience with phlebotomy started around January of 2003 with a company that provided classes and training to send employees to nursing homes in Jacksonville and St Augustine areas.
  • Duties included working in fast paced laboratory environment.
  • Driving from my lab site to a nursing home to collect lab tests ordered by the provider at the home and transporting them back to the lab for processing.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Reviewed patient records for accuracy and completeness.
  • Conducted venipuncture and other CT procedures.
  • Organized daily work based on collection priority.
  • Monitored patients for reactions and verified sample quality.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

Medicare Part B Customer Service Representative

First Coast Service Options
03.2000 - 08.2002
  • Answering inbound calls in a fast-paced call center providing answers and information to members about their Medicare part B medical insurance.
  • Responding to members in a timely manner. Answering members questions by performing claims research in the Multi System Carrier (MCS) system.
  • Maintaining quality and production to meet and exceed expectations
  • The ability to work independently in a production quality focused organization.
  • Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Skills

  • Phlebotomy Functions
  • Client Needs Assessment
  • Maintaining Client Records
  • Problem Resolution
  • Data Recording
  • Creative Thinking
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure

Timeline

11.2018 - Current

Advocate

Blue Cross Blue Shield of Florida
10.2016 - 11.2018

Caretaker

01.2009 - 01.2016

Reconsideration Analyst

C2C Solutions
11.2007 - 01.2009

Phlebotomist

Lab Corp of America
01.2006 - 11.2007

Medicare Part B Customer Service Representative

First Coast Service Options
03.2000 - 08.2002
Stacy Thomasphlebotomist, customer service, date entry, driver delivery