Stacy Snead
Davenport,FL
Summary
High-energy Customer Service skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Self-motivated and dependable Server offering 30 years of restaurant industry experience. Proficient in assisting guests with reservations, takeout orders and general inquiries. Career history achieving high performance with minimal supervision.
Knowledgeable Desired Position with background in ensuring guest satisfaction and seamless operations in high-traffic environments. Proven ability to manage crowd control and facilitate memorable guest experiences. Demonstrated customer service skills and problem-solving capabilities in dynamic settings.
Experienced with engaging and assisting guests in fast-paced setting. Utilizes strong interpersonal skills to ensure positive guest interactions and smooth operational flow. Knowledge of safety procedures and crowd management techniques.
Service-oriented professional prepared for this role. Background includes managing guest interactions and maintaining safety protocols. Strong focus on team collaboration and achieving results, with ability to adapt to changing needs. Skilled in effective communication and providing exceptional guest experiences.
Overview
14
14
years of professional experience
Work History
Attractions Cast Member
Walt Disney World Company
Orlando, FL
07.2023 - Current
- Provided accurate information about attractions, events, and park policies to guests.
- Trained new cast members on operational procedures and guest service standards.
- Monitored attraction safety protocols to ensure compliance with company regulations.
- Collaborated with team members to streamline operations during peak attendance times.
- Implemented feedback mechanisms to improve guest engagement and service quality.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
- Maintained a high level of personal presentation according to company standards, ensuring a professional and approachable image at all times.
- Handled guest concerns and complaints with professionalism, empathy, and effective problem-solving skills.
- Assisted in improving attraction operations through participation in team meetings sharing feedback based on observations or guest interactions.
- Enhanced overall attraction presentation by maintaining clean surroundings at all times including queue areas, ride vehicles, and exit paths.
- Nurtured a welcoming atmosphere for diverse guest populations through cultural sensitivity training application in daily interactions.
- Participated in ongoing training sessions to stay current on attractions knowledge, safety protocols, and customer service techniques.
- Maintained safety standards by conducting regular inspections and addressing potential hazards promptly.
- Contributed to overall park cleanliness by performing routine cleaning tasks and reporting any maintenance issues promptly.
- Contributed to a positive work environment through open communication with management and peers about suggestions or concerns.
- Increased overall park efficiency by cross-training in multiple roles within the Attractions department.
Server
Roland Martins Marina Tiki Bar
Clewiston, FL
01.2019 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
- Provided exceptional service to high volume of daily customers.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Set up dining room to meet hospitality and service standards.
- Resolved customer concerns with friendly and knowledgeable service.
- Developed strong and lasting resident relationships.
General Manager
Sonnys Real Pit BBQ
Clewiston, FL
09.2014 - 01.2019
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Guided management and supervisory staff to promote smooth operations.
- Created schedules and monitored payroll to remain within budget.
- Recruited, interviewed and hired qualified staff for open positions.
- Led employee evaluations with constructive feedback to boost performance.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Tracked monthly sales to generate reports for business development planning.
- Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.
Front Desk Receptionist
Clewiston inn
FL
07.2012 - 09.2014
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Responded to inquiries and room requests made online, by phone and via email.
- Explained policies and procedures to visitors.
- Coordinated meetings, scheduling conference rooms and sending calendar invitations to attendees.
- Assisted staff and executives with special projects.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Input customer data into reservation systems and updated to reflect room changes.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Managed customer complaints and rectified issues to complete satisfaction.
Education
High School Diploma -
Clewiston High School
Clewiston, FL08.1989
Skills
Table Bussing
Dining customer service
Point of Sale (POS) system operations
Table setting arrangements
Buffet setup and takedown
Dish preparation
Effective customer upselling
Menu memorization
Check payment processing
Food safety understanding
High-volume dining
Special dietary requirements
Liquor, wine and food service
Safe food handling
Relationship management
Menu knowledge
Service prioritization
Quality control
Dining crew workflow optimization
Accomplishments
I’m also a coordinator and trainer
Timeline
Attractions Cast Member
Walt Disney World Company
07.2023 - Current
Server
Roland Martins Marina Tiki Bar
01.2019 - Current
General Manager
Sonnys Real Pit BBQ
09.2014 - 01.2019
Front Desk Receptionist
Clewiston inn
07.2012 - 09.2014
High School Diploma -
Clewiston High School