BROOKLYNN STACEY

During my tenure at a bustling ice cream shop, I contributed significantly to the team and customer experience through various roles and responsibilities.

Key Responsibilities and Achievements

• Customer Service Excellence by maintaining a friendly and engaging demeanor, acknowledging each customer with a smile and gratitude, which strengthened customer loyalty.
• Provided excellent customer service by efficiently taking food orders and serving a diverse array of ice cream flavors.
• Processed cash and credit card transactions with precision, ensuring zero discrepancies and smooth financial operations.
• Worked closely with a team to ensure smooth operations, especially during peak hours. Encouraged teammates to embrace and adapt to changes, promoting a supportive work environment.
• Assisted in the opening and closing procedures, which included cleaning and sanitizing the ice cream shop to maintain high hygiene standards.
• Educated customers on menu options, products, and specials, enhancing their overall experience.
• Consistently demonstrated kindness and positivity, encouraging others to recognize their value and contributions.
• Demonstrated passion for both personal and team achievements, showing authenticity and individuality in my work.
• Quickly adapted to assist with unexpected tasks and effectively communicated availability needs to ensure seamless operations.

Overall, my experience at the ice cream shop was marked by a dedication to customer satisfaction, teamwork, and personal growth. Through my efforts, I helped create a welcoming and efficient environment that both customers and colleagues appreciated.

Responsibly watched children while parents were out.

• Teaching good manners by setting clear expectations for behavior in various settings.
• Assisting with meals, snacks, and bedtime routines for the children.
• Using problem-solving skills to anticipate potential issues before they arise.
• Encouraging healthy physical activity by taking walks together or playing games outside.
• Establishing trust through consistent communication with both parents and kids.
• Completing light housekeeping tasks such as tidying up toys and books.
• Engaged with children on individual basis to build positive, trusting relationships.
• Maintaining a positive attitude while being patient and understanding with the children.
• Engaging in age-appropriate activities like reading stories or playing games.
• Monitored children's safety and well-being to prevent accidents and falls.
• Remaining alert at all times while caring for multiple children simultaneously.
• Cared for children of various ages and assisted with feeding, dressing and daily activities.

• Cared for pets during owners' absences.
• Delivered excellent service to pet owners to drive repeat business.
• Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
• Provided daily care for pets, including feeding, watering, and administering medication as per owner instructions.
• Offered companionship and playtime to pets, focusing on their emotional well-being.
• Walked and exercised dogs during owner absences.
• Developed strong relationships with pet owners through consistent communication about their beloved companions.

Connected with prospective clients to gather information on needed services.

• Dusted shelves, cabinets, mirrors, pictures and other surfaces using dusters or damp cloths.
• Cleaned windows, walls, ceilings, and furniture with cleaning solutions and cloths.
• Vacuumed carpets, rugs, upholstered furniture, and draperies.
• Swept and mopped floors in order to maintain cleanliness.
• Emptied wastebaskets, emptied ashtrays and transported trash to disposal area.
• Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
• Washed dishes, glassware and flatware by hand or machine.
• Disinfected bathrooms including toilets, sinks, showers and tubs and countertops.
• Kept storage closets organized by properly labeling containers of cleaning supplies.
• Assisted with outdoor grounds keeping activities such as weeding flower beds or trimming shrubbery.
• Mowed or trimmed lawns or shrubbery using mowers or hand or power trimmers.

Managed time effectively to ensure tasks were completed on schedule and deadlines were met. Assisted with customer requests and answered questions to improve satisfaction.

• Prepared lemonades and cotton candy according to exact instructions and recipe specifications.
• Created promotional displays that attractively showcased products within the stand area.
• Developed promotional materials, including flyers and social media posts.
• Monitored stock levels of the product throughout the day, and ordered additional items when necessary.
• Performed quality control checks on products before they were sold.
• Responded promptly to customer questions regarding products, prices, and availability.
• Identified opportunities for process improvements, leading to cost reductions and increased productivity.
• Ensured customer satisfaction by responding to any complaints or issues with professionalism and courtesy.
• Identified opportunities for cost savings through improved operational efficiencies by keeping track of my profit and loss.
• Provided excellent service and attention to customers during all interactions, and obtained repeat business.
• Built strong base of loyal customers through friendly interactions and professional engagement.