Alexandria Stafford
Philadelphia,PA
Summary
Experienced Patient Liaison dedicated to addressing, resolving and responding to patient concerns and disputes. Addressing and responding to Better Business Bureau disputes and Attorney General letters. Managing multiple simultaneous responsibilities and building strong relationships.
Seasoned Patient Advocate successful at resolving conflicts, managing multiple simultaneous responsibilities and building strong relationships.
Overview
20
20
years of professional experience
Work History
Package Handler
UPS
Philadelphia, PA
12.2022 - Current
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Examined and inspected containers, materials and products to meet packing specifications.
- Braced, padded and supported items in packages to prevent shifting and damages.
- Packed boxes and stock using organizational guidelines.
Patient Liaison
Envision Physician Services
Conshohocken, PA
09.2003 - Current
- Addressed patients' complaints-head on, investigated concerns and worked with other departments, practice administration, and or Medical Director to ensure resolution.
- Acted as liaison for hospital staff, physicians, patients and family members.
- Liaised with staff from diverse hospital departments to bring about effective resolutions to range of issues regarding medical bills and experience during the patient's hospital stay.
- Helped patients understand care, coverage and payment responsibilities and rights.
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Explained policies, procedures and services to patients.
Education
Some College (No Degree) - Business
Peirce College
Philadelphia, PASkills
- Proactive problem solving
- Recording histories
- Medical billing
- Working collaboratively
- Microsoft applications
- Effective communication skills
- Self motivated
- Team orientated
- Customer Service oriented
Timeline
Package Handler
UPS
12.2022 - Current
Patient Liaison
Envision Physician Services
09.2003 - Current
Some College (No Degree) - Business
Peirce College