Semona Stafford
Orlando,FL
Summary
PROFILE Seeking a challenging career that utilizes my skills, areas of competence, enriches my knowledge, and provides a chance to be inclusive in an organization that contributes to my professional growth.
Overview
11
11
years of professional experience
Work History
Billing Analyst
The Desoto Group
10.2022 - 11.2023
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Researched portals issues related to non-payment within e-billing vendor portals.
- Updated pricing on orders in system to promote invoice accuracy for special items, agreements, substitutions and unauthorized deliveries.
- Assisted clients and attorneys with requests for invoice copies, ledger details and explanation of accounts receivable amounts owed.
- Monitored customer accounts to identify and rectify billing issues.
- Worked with multiple departments to check proper billing information.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Functioned as key point of contact for billing data integrity matters for clients, vendors and various internal departments.
- Analyzed payment information and applied changes correct customer accounts.
- Verified items billed against items ordered and reconciled differences through follow-up with vendor.
- Input financial data and produced reports using ComputerEase.
- Analyzed financial information and made proactive adjustments.
- Used accounting software to prepare weekly and monthly financial reports.
- Maintained strict confidentiality with all personal data as per company guidelines.
Deductions/ A/P - A/R
Bloem Living
05.2021 - 10.2022
- Responded to vendor inquiries and requests for information to maintain relationships and provide timely support.
- Matched invoices to purchase orders for proper documentation and to facilitate payment.
- Reconciled customer accounts and resolved discrepancies to maintain accuracy and resolve issues.
- Developed and implemented procedures and processes for accounts receivable and accounts payable streamlining.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Processed and recorded accounts receivable transactions to facilitate prompt collection of customer payments.
- Maintained accurate and complete records to document transactions and support decision-making.
Billing Specialist
CNA Insurance
03.2013 - 05.2021
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction with internal and external customers.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Accurately document pending and completed work activities using appropriate systems, policy endorsements, policy payments/reinstates, and underwriting.
- Account management.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Collaborated with customers to resolve disputes.
Skills
- Ability to Multitask Expert
- Communication Skills Expert
- Adaptability Expert
- Customer Relations Expert
- Active Listening Expert
- Dedicated team player Expert
Timeline
Billing Analyst
The Desoto Group
10.2022 - 11.2023
Deductions/ A/P - A/R
Bloem Living
05.2021 - 10.2022
Billing Specialist
CNA Insurance
03.2013 - 05.2021
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