Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Thomas

Summary

Driven, dependable and highly attentive Stagehand with 1.5 years of live production experience, 1 year of electrical construction experience and over 15 years of front facing customer service experience. Excellent at following directions and remaining focused during performances. Self motivated, passionate team player who is eager to secure a tour crew position that offers professional challenges and opportunities to grow my skill sets.

Overview

38
38
years of professional experience

Work History

Stagehand/Steward

Upstage Center
04.2022 - Current
  • Unloaded and loaded set pieces and technical equipment for daily performances.
  • Worked with stage technicians to set up and calibrate lighting, audio, video, pyro, backline, and automation equipment.
  • Constructed and decorated set pieces and props per design specifications.
  • Assisted crews with set building and pointed out problems that could be potential safety issues.
  • Worked with show call team to move all props and set pieces into place at correct times during performances.
  • Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
  • Assisted in all technical and practical effect setup for live performances and broke down all equipment at the close of each show.

Heavy Retail Merchandiser

Set And Service Resources - SaSR
04.2016 - Current
  • Tore out old displays, fixtures and shelving, installed new ones.
  • Set shelving, product and displays to planogram, blueprint, and schematic specifications.
  • Installed lighting, signage and POP materials to educate customers.
  • Inspected merchandise for quality, removed damaged, out-of-code, not-in-set and discontinued items from displays and shelving.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Used basic power tools, cordless drills, hammer, level, ladders, pallet jacks, and safety equipment.
  • Regularly lifted up to 75 Ibs. Required to stand, sit, reach, bend, lift and move about in all temperatures and climates.


Electrical Apprentice

Continental Electrical Construction Company
02.2019 - 03.2020
  • Delivered scissor lifts, Boom lifts and new inventory to proper site locations daily.
  • Unloaded conduit and wire wheels from trucks and delivered to forman daily.
  • Received new inventory from vendors, inspected for quality, and stored in warehouse.
  • Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
  • Pulled EMT and PVC conduit wire according to plans and code requirements.
  • Handled installation of electrical components by splicing, joining, and connecting wire.
  • Understood and used proper tools and equipment to install and maintain electrical systems.
  • Terminated wiring and connected circuits with correct techniques.
  • Spliced, joined and connected wire to accurately install new electrical systems.
  • Read and interpreted drawings to provide wiring layouts for new installations.
  • Spliced, joined and connected wire to fixtures and other electrical components.
  • Replaced and repaired lighting fixtures using hand tools and power tools.
  • Installed safety and distribution components for electrical systems, such as switches, resistors and circuit-breaker panels.
  • Followed all safety procedures and guidelines to promote safety while working on electrical systems.
  • Followed state and local building regulations based on National Electrical Code.

Paralegal

Fairfield & Associates
10.1990 - 10.2016
  • Drafted and edited legal documents for accuracy.
  • Examined and generated memos on statutory law, case law and federal and state regulations using online research databases, such as Westlaw and print sources.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Conducted detailed client intakes to obtain relevant case information and entered information into firm database.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
  • Collaborated with attorneys to develop strategies for each case.
  • Attended court hearings and depositions to take notes and document proceedings.
  • Represented Social Security Income (SSI) claimants at administrative hearings.
  • Conducted seminars on SSI, immigration rights, elder abuse, guardianship and powers of attorney for health care and property.
  • Regularly dealt with sensitive and confidential matters with tact.

Senior Customer Service Associate

Bernardi's Liquor & Deli
09.1985 - 10.1990
  • Handled customer inquiries and complaints with professionalism to restore satisfaction.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Proactively addressed customer concerns in order to prevent escalations and complaints.
  • Coached new team members on service techniques and best practices.
  • Developed and maintained strong relationships with customers to foster repeat business.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Trained new staff on operating procedures and company services.

Education

Bachelor of Science - Criminal Justice

University of South Carolina - Columbia
Columbia, SC
08.1985

Skills

  • Lighting Equipment Setup
  • Set Construction
  • Video Wall Setup
  • Audio Equipment Setup
  • Loading/Unloading
  • Pyro Setup
  • Spot op
  • Robo Spot
  • Camera op
  • Site op

Timeline

Stagehand/Steward

Upstage Center
04.2022 - Current

Electrical Apprentice

Continental Electrical Construction Company
02.2019 - 03.2020

Heavy Retail Merchandiser

Set And Service Resources - SaSR
04.2016 - Current

Paralegal

Fairfield & Associates
10.1990 - 10.2016

Senior Customer Service Associate

Bernardi's Liquor & Deli
09.1985 - 10.1990

Bachelor of Science - Criminal Justice

University of South Carolina - Columbia

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Michelle Thomas