Staicia Dail
Summary
Dedicated and driven Senior Administrative Assistant bringing top strengths in balancing multiple responsibilities, communication and organizing workflows gained during 10+ years in field. Adept at producing reports and letters, routing packages and updating tracking documents. Customer-focused and results-oriented. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
14
14
years of professional experience
Work History
Senior Administrative Assistant
Alameda Health Care System
Alameda, CA
04.2017 - Current
- Demonstrate competence in performing planning, prioritizing, and project planning
- Maintain & prioritizes daily appointment calendars, meetings, lecture, and/or seminars
- Planning meetings, virtual, in-person departmental, or committee
- Supports onboarding/separation efforts for new and transferred employees to department, to include faculty and new Residents credentials
- Orientate new hires to department
- Complies with the Corporate Compliance Policy and all laws, regulations, and Standards of Conduct Complies with all applicable state and federal regulations
- Strategic planning for departmental needs
- Supports administrative and secretarial staff
- Communicate effectively with personnel from all departments, manager, provider, staff and patients.
Ambulatory Supervisor
St. Rose Hospital
Hayward, CA
05.2014 - 04.2017
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved departmental complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Executive Assistant/Programs Coordinator
NID-Housing Counseling & law Agency
Oakland, CA
02.2011 - 03.2014
- Proactively build and maintain a pipeline of qualified talent by leveraging multiple recruiting resources techniques to identify and engage candidates
- Assist in research and generate recruiting leads for open roles
- Partner with hiring managers to define talent needs and job requirements in order to fill open positions in a timely manner
- Maintains customer confidence and protects operations by keeping information confidential
- Complete projects by assigning work to clerical staff; following up on results
- Provide training to internal customers in recruiting process, including interviewing techniques and provide subject matter expertise on recruiting issues
- Prepares reports by collecting and analyzing information, secures information by completing data base backups
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Responded promptly to inquiries from customers or clients regarding legal services offered by the company.
- Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.
Administrative Assistant
Alameda Health Care System
San Leandro, CA
04.2010 - 02.2011
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Developed project plans for various tasks assigned by upper management.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Created travel arrangements for senior managers according to their requirements.
- Directed customer communication to appropriate department personnel.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Education
Associate of Arts -
Trinity Valley Community College
Athens, TX06-2021
Emergency Medical Technician -
Foothill College
04.2013
High School Diploma -
San Leandro High School
06.2009
Skills
- EPIC
- Lawson
- Matrix
- Microsoft Word
- Excel
- Power Point
- Outlook
- Excellent Customer service skills
- Integrity
- Eagerness
- Communication
- Ability to Work Under Pressure
- Decision Making/Time Management
- Supervising staff
- Effective problem solving
- Travel Coordination
- Professional phone etiquette
- Executive Support
- Presentation Design
- Conflict Resolution Leadership
- Multiple Phone Lines
- Cash handling skills
- PBX Switchboard operator phone lines
References
References upon request
Accomplishments
- Leadership Reward
Timeline
Senior Administrative Assistant
Alameda Health Care System
04.2017 - Current
Ambulatory Supervisor
St. Rose Hospital
05.2014 - 04.2017
Executive Assistant/Programs Coordinator
NID-Housing Counseling & law Agency
02.2011 - 03.2014
Administrative Assistant
Alameda Health Care System
04.2010 - 02.2011
Associate of Arts -
Trinity Valley Community College
Emergency Medical Technician -
Foothill College
High School Diploma -
San Leandro High School
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