SONITA TALBERT
Analyst
Chesterfield,VA
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Demonstrated achiever with extensive problem solving and decision-making skills. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Eager to learn. Works to engage employees, clients and customers to address issues, provide information, foster alignment, and promote mutually beneficial outcomes. Proven success in fostering organizational excellence via effective planning and management practices.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
AWG HEARING OFFICER
ECMC GROUP
Minneapolis, MN
02.2009 - 04.2022
- Researched and analyzed documentation while collaborating with a network of contacts to generate accurate decisions, based on U.S Department of Education regulation.
- Engaged with all levels of management, borrowers, and clients using Outlook, Zoom, and WebEx to maintain current and create new business opportunities
- Elicited information for investigative and recovery purposes
- Reconciled daily and monthly reports using Microsoft Excel, InfoMaker and Adobe Pro for distribution, including financial and billing reports for clients
- Prioritized and facilitated department workload, based on business need and contractual obligations
- Tracked incoming hearings and daily completion rates
- Presented issues with workflow processes and offered solutions to minimize cost and increase productivity
- Created spreadsheets to track productivity and finances in Microsoft Excel.
- Assisted in writing procedures for AWG hearings process and administrative functions
- Trained new and existing AWG hearing officers and AWG support
- Created and implemented new procedures for handling incoming mail, including transitioning from processing mail manually to electronically
- Eliminated costly supply and equipment fees, and increased productivity
- Acted as a member of compliance committee, reviewing and updating organization’s code of conduct for existing and future employees
Education
Bachelor of Science - Management Information Systems (MIS)
Liberty University
Lynchburg, VA 10.2009 - 08.2011
Associate of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO 10.2007 - 09.2009
Skills
Adobe Acrobat Pro
Microsoft Excel
Microsoft Word, PowerPoint, Outlook
Microsoft Azure
PowerShell
HyperV
Oracle
Linux-Ubuntu, Unix
Terminal/Command Line
Vagrant
InfoMaker
Hyland OnBase
Microsoft RDP
Accomplishments
- Cryptography
- Description: Encrypted and Decrypted Data
- Tools: Cesar Cipher, Binary, OpenSSL, KeyIV, Public and Private Keys, Hashing, Symmetric and Asymmetric Encryption and Steganography
- URL: https://docs.google.com/document/d/1maLbxr-BEFcj4_GwG7PG-o2TsOJuyrWOg_ga9Kp2s9o/edit?usp=sharing
- Windows Administration
- Descriptions: Build and Harden Group Policy Objectives and Writing Scripts
- Tools: Window Server, Windows RDP, Hyper-V Manager, PowerShell
- URL: https://docs.google.com/document/d/1ArYqd31dx27kWqW29ut6cocOwDNyLLvcJVkosN0Ms/edit?usp=sharing
- Network Assessment
- Description: Review and assess network vulnerabilities
- Tools: Vagrant – Linux Virtual Machine (Ubuntu), Nmap, SSH
- URL: https://docs.google.com/document/d/1N2K0C2uNCmACFS0PATjsnu1dgsXwd6YdetJ2F0iuFn8/edit?usp=sharing
- Cloud Security
- Description: Setup Azure Workstation and Network
- Tools: Microsoft Azure, VNet, Load Balancer, Virtual Machines, Docker Ansible and Docker DVMA
- URL: https://docs.google.com/document/d/1VRsk6sjbCxhXiqGOuzitwArSiF2dgavVADsct5BC0-Q/edit?usp=sharing
- Website Setup
- Description: Built, hosted and design web application
- Tools: Microsoft Azure
- URL: https://soniasecurityresume.azurewebsites.net/ 2
Timeline
Bachelor of Science - Management Information Systems (MIS)
Liberty University
10.2009 - 08.2011
AWG HEARING OFFICER
ECMC GROUP
02.2009 - 04.2022
Associate of Science - Business Administration And Management
Colorado Technical University
10.2007 - 09.2009