Stalin Rodrigues

• Managing the issuance of crew ID cards/cabin keys and name tags in compliance with established SOP and security requirements and policies.
• Coordinating with the HR Operations Manager in the check-in/sign on process and sign off process for all officers, staff and crew.
• Enforcing the requirement for all joining crew to review and verify the Crew Data Form is correct. Maintaining the required MAPS updates as defined by established policy.
• Assisting HR Operations Manager with Immigration inspection in all ports.
• Preparation of port papers for all ports of call.
• Preparing I-408 and Customs declaration forms for disembarking crew as required by CBP regulations.
• Preparing sign on documentation for all embarking crew in accordance with established SOP's and policies to include Crew Data Form, Crew Effects, Policies and
Procedures, Accounts and Method of Payment and Contract if applicable.
• Preparing sign off documentation for all disembarking crew in accordance with established SOP's and policies to include Notice to Crew Signing Off, Arrival instructions for next joining port and Letter for Crew, if applicable.
• Gathering, organizing and forwarding all documentation related to the crew member's completed contract to Shipboard HR OPS on a weekly basis.
• Ensuring the assignment information in MAPS is maintained accurately so that correct information is captured when download from MAPS to Fidelio occurs.
• Ensuring appropriate/required crew documents are filed, and evaluations and warnings are made part of the MAPS record.
• Ensuring crew and ship documentation is secured in the safe at all times.

• Maintaining set daily office hours to provide support and assistance to crew on a variety of issues.

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
• Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences
• Followed safety procedures and incorporated safety equipment to reduce injury and loss
• Set and oversaw weekly and special event menu plans
• Maximized quality assurance by completing frequent
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Maintained customer satisfaction by clarifying questions about orders and specialty items.
• Informed customers about daily and seasonal specials.

• Ensure the restaurant reservation system is maintained
• Maximized quality assurance by completing frequent checks of line
• Help fellow team members and other departments whenever necessary to maintain positive working relationships
• Assist others with side work including, but not limited to cleaning, stocking, folding silverware etc
• Respond to guest inquiries and requests in a timely, friendly and efficient manner.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Answered customer questions about hours, seating, and menu information.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Assigned patrons to tables suitable for needs and restaurant section rotation.

• Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
• Maintained customer satisfaction by clarifying questions about orders and specialty items
• Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
• Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
• Decreased customer wait times by efficiently carrying 16 plates at one time without spilling or dropping food
• Prepared beverages and filled food orders for customers
• Kept server areas clean and stocked during service hours to increase efficiency while serving tables
• Folded napkins and prepared silverware sets to provide adequate supply for host station.

• Maintained excellent attendance record, consistently arriving to work on time
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Worked with international customers to understand needs and provide exceptional service
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
• Increased customer satisfaction by resolving product or service issues.

• Planned operations to effectively cover needs while controlling costs and maximizing service.
• Coordinated with catering staff to deliver food services for special events and functions.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Maintained sound financial footing by overseeing department profit, loss and budgeting.
• Worked with qualified chef to diversify menu with new offerings.
• Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
• Motivated staff to perform at peak efficiency and quality.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.