Alex Geracitano
Nashville,TN
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Well versed Technical support professional, skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions in supported products or solutions. Extensive experience in telecommunications, inventory management and customer service. Highly capable of troubleshooting technical, complex issues with ease and patience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Network Operations Team Lead
US Army
01.2021 - 12.2023
- Responsible for function of the organization's IT infrastructure and a team of 6 support personnel.
- Chosen as an E2-E4 to fill an E5-E6 position.
- Assisted customers with device and account issues, through troubleshooting network issues, and providing or recommending solutions through new systems updates or product offerings.
- Ensured data security by deploying advanced firewall configurations, intrusion detection systems, and encryption protocols.
- Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
- Conducted comprehensive risk assessments to identify potential vulnerabilities within the organization''s networks.
- Boosted team productivity by implementing efficient project management strategies and streamlining communication channels.
- Installed fiber, ethernet, and console cabling in climate-controlled NOC.
- Collaborated with other network engineers to configure and maintain network monitoring and load balancing.
- Troubleshot routers, layer 2 and 3 switches, and network firewalls.
- Configured IP assignment, core network configuration, and DNS setup for new users.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities. Consistently exceeded set targets and metrics.
- Communicated progress to senior leadership on project execution, solutions and new products, positively impacting the course of 5 real world missions.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards, through improvising techniques and strategies to meet goals and deadlines effectively.
- Collaborated with cross-functional teams for seamless network integration during mergers and acquisitions.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Designed and evaluated WAN and LAN connectivity technologies.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Organized frameworks to transfer secure data from internal to external and public networks.
- Assisted with implementation and support of network monitoring tools.
Special Assignment - Supervisor of Network Ops
US Army
02.2022 - 06.2022
- Updated MOS - Network Communication Systems Specialist
- Chosen as an E4 to fill an E6 position
- Managed a team of 3 Network Specialists.
- Responsible for managing, installing, staging and maintaining inventory upwards of $1,000,000.
- Enhanced network performance by designing and implementing efficient infrastructure solutions.
- Streamlined operations for increased efficiency through continuous review of progress to goals, attention to detail and implementing necessary changes to meet team objectives.
- Spearheaded the migration of legacy systems to modern platforms, minimizing disruption and maximizing efficiency.
- Facilitated training sessions for end-users on new technology adoption and best practices for network usage.
- Configured and troubleshot VoIP and multi-media distributed systems and platforms.
- Created VPN infrastructure and allowed for secure remote connections.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Utilized source code control for tracking configurations and changes.
- Troubleshot complex multi-vendor network service provider issues.
- Increased team productivity and attainment to goals by implementing efficient workflows and product knowledge. Set clear expectations for staff members.
- Developed scalable network solutions in alignment with evolving business requirements.
US Army - Advanced Individual Training
US Army
03.2020 - 12.2020
- MOS (Military Occupational Specialty) Communications -Nodal Network Systems Operator-Maintainer
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
James Clemens High School
Madison, AL05.2017
Skills
- Network Troubleshooting
- Virtualization Technologies
- Teamwork and Collaboration
- Network Automation
- Project Management
- Adaptability and flexibility
- Problem-solving abilities
- Customer Support
- Inventory management
- Strong Communication and Interpersonal Skills
- Engaging With Diverse Customers
- Network Security
Accomplishments
- Top 5% of graduating AIT class in Fitness Assessment
- Top 5% in Academic achievement in AIT.
- ARCOM recipient - Army Accommodation Medal - for accomplishments within Battalion 2-03 RD, 173rd Brigade.
Affiliations
- US Army
Timeline
Special Assignment - Supervisor of Network Ops
US Army
02.2022 - 06.2022
Network Operations Team Lead
US Army
01.2021 - 12.2023
US Army - Advanced Individual Training
US Army
03.2020 - 12.2020
High School Diploma -
James Clemens High School