Stalone Hong
Henderson,NV
Summary
Hardworking and focused professional with a proven track record of providing exceptional customer service skills and absorbing new skills with very little training. I'm keen on attention to detail and have strong-decision making skills to manage multiple tasks. Self-motivated worker who has great work ethics and can perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Commercial Division Assistant Supervisor
SFPUC
06.2015 - 10.2021
- Performed difficult and complex billing and collection activities in connection with establishing and maintaining City consumer services such as water and wastewater services.
- Supervised in planning, assigning and inspecting the work of subordinate staff engaged in billing and collections, and in establishing and maintaining consumer/customer services and accounts.
- Used CC&B and Maximo to computerized billing, track, prepare, and maintained a wide variety of complex records, reports and documents relating to financial, statistical and operational information.
- Ensured all staff in my units (Billing/Auditing Unit & High Water Consumption Unit) were trained correctly to continuously review all customer accounts; screened past-due bills and maintained records of mailing of delinquent notices and collection letters.
- Analyzed, reviewed, and approved complex billing issues to determine if customers were eligible for water credits due to leaks or broken fixtures.
- Assisted our IT Department in testing, reporting, and finalizing CC&B software upgrades to ensure all functions of the software worked flawlessly.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed several $1,000,000+ wholesale water accounts in different counties in the Bay Area to ensure all payments paid on time.
- Interacted and assisted other departments within the SFPUC such as Wastewater Services, Retail Electric, City Distribution Center, Suburban Water, and Customer Contact Center when needed.
- Performed the duties of the Bureau Manager in her absence.
Float Assistant Manager
Provident Credit Union
03.2012 - 06.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Science - Business Management
San Jose State University
San Jose, CA12.2007
Skills
- Excellent Customer Service
- Extremely Detail Oriented
- Records Management
- Able to maintain effective working relationships with coworkers
- Proficient with MS Office
- Excellent Follow-Up Skills with Customers
Timeline
Commercial Division Assistant Supervisor
SFPUC
06.2015 - 10.2021
Float Assistant Manager
Provident Credit Union
03.2012 - 06.2015
Bachelor of Science - Business Management
San Jose State University
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