Stamie Markoulis
Warnerville
Summary
Mental Healthcare professional with hands-on experience in meeting needs of patients and goals of organization. Strong focus on team collaboration and ensuring smooth operations. Skilled in communication, staff education and staff supervision. Successful history of creating and implementing new processes and routines to enhance patient milieu.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Inpatient Mental Health Operations Coordinator
Ellis Medicine
01.2022 - Current
- Assisted Chair and Director of Department in Streamlining operations by helping to implement efficient processes and procedures.
- Coordinated staffing schedules for all disciplines within the department, including provider on call schedules.
- Contributed to the educational development of new hires as well as existing staff, by creating education courses to assist them with navigation of various systems including but not limited to API and CLAIRVIA.
- Led successful projects designed to create a Team Nursing approach, which enhanced the daily routine and flow of the Adolescent unit.
- Created process to monitor patient legal statuses in the ED, to ensure Hospital's compliance with guidelines set forth by Mental Health Legal Services.
- Regularly worked with Hospital attorneys regarding patient related legal issues and court hearings.
- Kept track of all provider and social work licenses, within the department and ED, and reported renewals to county.
- Facilitated student onboarding for prospective MD and NP students.
- Worked with medical staffing office to assist in the onboarding of new providers, as well as, ensuring all new and existing providers were up to date and in compliance with annual healthstreams.
- Worked closely with education and management to get newly hired RN's and MHA's prepared for orientation.
- Participated in prospective staff interviews.
Staffing and Secretarial Support Associate
Ellis Medicine
10.2019 - 01.2022
- Worked to ensure safe staffing numbers on inpatient units, by monitoring acuity of units as well as keeping within hospital and union guidelines for staffing.
- Balanced and published monthly staffing time blocks.
- Facilitated vacation scheduling for inpatient staff.
- Assisted Administrative Assistant with various tasks in their absence, including but not limited to, provider schedules, patient legal issues, psychiatric consult list.
- Arranged transportation and escorts to assist patients in getting to court or other off campus visits.
- Balanced multiple tasks simultaneously, maintaining focus on delivering optimal outcomes for staff and department.
Lead Mental Health Assistant
Ellis Medicine
01.2011 - 10.2019
- Supported the coordination of discharge planning efforts with other members of the healthcare team.
- Supervised MHA staff under the direction of the nurse manager and charge nurse.
- Assessed patient progress and reported changes to patient RN and supervising physician.
- Assessed patient well-being by providing compassionate support and care in one-on-one and group settings.
- Created process for Mental Health Assistants to maintain detailed records of patient progress, facilitating effective communication among healthcare team members.
- Created an in-depth 2 Day Mental Health Assistant Orientation, as well as a preceptor guide to assist in the training of new hires. This orientation was in addition to the hospital's general orientation and PCT orientation.
- Created and implemented staff trainings on how to facilitate groups.
- Took part in interviews for prospective hires.
- Met with MHA staff individually on a monthly basis to discuss any needs or concerns and/or ideas they may have for milieu improvement.
- Coached MHA staff who needed help in improving their performance in certain aspects of their job.
- Coached MHA staff on communication with patients.
- As the MHA's immediate supervisor, provided management with my evaluation for each MHA's annual evaluation.
- Engaged in MHA counselings.
Mental Health Assistant
Ellis Medicine
09.2006 - 01.2011
- Enhanced the therapeutic milieu through active participation in group therapy sessions as a co-facilitator or observer.
- Contributed to a safe and supportive environment by adhering to facility policies and maintaining professional boundaries at all times.
- Promoted healthy lifestyle choices through education on nutrition, exercise, sleep hygiene, and stress management techniques.
- Assisted mental health professionals with treatment plans, enhancing the therapeutic environment for patients.
- Provided crisis intervention services, ensuring timely response and appropriate action during emergency situations.
- Conducted regular checks on patients'' physical safety and emotional well-being, promptly reporting concerns as needed.
- Participated in staff training programs to expand knowledge of best practices in the field of mental health support.
- Maintained detailed records of patient progress, facilitating effective communication among healthcare team members.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Took and monitored vital signs, and managed patient behavior.
Customer Support Representative
Computer Sciences Corporation
09.2005 - 08.2006
- Maintained comprehensive knowledge of Medicare Part D services, ensuring accurate information was provided to customers.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Collaborated with team members to identify areas of improvement in customer service protocols.
- Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Trained new hires on company policies, procedures, and best practices in customer support roles.
Psychiatric Assistant
Faxton St. Luke’s Hospital
09.2004 - 05.2005
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Maintained accurate and up-to-date patient records, ensuring efficient communication among healthcare professionals.
- Assisted staff members during emergency situations while maintaining professionalism and observational skills.
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
- Charted on each patient daily.
- Took and monitored vital signs.
Education
Associate of Arts - Liberal Arts And Sciences
SUNY Cobleskill
Cobleskill, NY12-1999
Skills
- Scheduling Management
- Process Implementation and Improvement
- Staff Education and Training
- Customer Relations
- Staff Supervision
- Staff Performance monitoring
- Employee Development
Certification
Crisis Prevention & Intervention (CPI)
Languages
Greek
Professional Working
Timeline
Inpatient Mental Health Operations Coordinator
Ellis Medicine
01.2022 - Current
Staffing and Secretarial Support Associate
Ellis Medicine
10.2019 - 01.2022
Lead Mental Health Assistant
Ellis Medicine
01.2011 - 10.2019
Mental Health Assistant
Ellis Medicine
09.2006 - 01.2011
Customer Support Representative
Computer Sciences Corporation
09.2005 - 08.2006
Psychiatric Assistant
Faxton St. Luke’s Hospital
09.2004 - 05.2005
Associate of Arts - Liberal Arts And Sciences
SUNY Cobleskill
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