Summary
Overview
Work History
Education
Skills
Timeline
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Stan Denhof

Pattern Maker
Conklin,MI

Summary

Skilled Patternmaker offering 6+ months of experience. Successful at collaborating with designers, production managers and factory professionals. Looking for a part time position I can do remotely.

I have strong organizational skills and proficiency ratings. Comfortable working in fast-paced, ever-changing environment.

Extremely disciplined, knowledgeable, and a fast learner.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Pattern Maker

Betz Industries
Walker, MI
04.2022 - Current
  • Incorporated changes and corrections when making production patterns.

GED Tutor

MDOC
Jackson, MI
08.2016 - 03.2022
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Collaborated with team members to achieve target results.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.

Customer Service Representative

CHARTER COMMUNICATIONS, North Central Region
Walker, MI
05.2002 - 09.2003
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Recommended products to customers, thoroughly explaining details.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.

Education

Bachelor Of Religious Studies - Religious Studies

Nations University
New Orleans, LA
08.2012 - 12.2016

Skills

Strategic sales knowledge

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Timeline

Pattern Maker

Betz Industries
04.2022 - Current

GED Tutor

MDOC
08.2016 - 03.2022

Bachelor Of Religious Studies - Religious Studies

Nations University
08.2012 - 12.2016

Customer Service Representative

CHARTER COMMUNICATIONS, North Central Region
05.2002 - 09.2003

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Stan DenhofPattern Maker