Stan DiGiorgi
Jacksonville
Summary
Seasoned Operations Manager and Lead Service Technician with a proven track record, enhancing customer satisfaction and team productivity. Expert in plumbing code compliance and staff management, I've led successful projects, improved processes, and fostered professional growth, achieving notable improvements in performance outcomes and service quality.
Overview
17
17
years of professional experience
Work History
Lead Service Technician
Hall and Sons Plumbing
Jacksonville, FL
03.2020 - Current
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
- Enhanced team productivity, conducting thorough training sessions for new technicians.
- Contributed to the growth of the service department by identifying opportunities for process improvement and implementing innovative solutions.
Lead Service Technician
KDS Plumbing
Jacksonville, FL
06.2018 - 03.2020
Operations Manager
Presto Plumbing
Jacksonville, FL
06.2017 - 06.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
Operations Manager
Aldridge and Sons Plumbing
Jacksonville, FL
07.2008 - 06.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Education
High School Diploma -
First Coast High School
Jacksonville, FL05-1993
Skills
- Residential plumbing
- Commercial plumbing
- Plumbing code compliance
- Staff management
- Blueprints
- Equipment operation
- Water treatment
- Drainage systems repair
- Remodels and new construction
- Project management
- Project estimation and bidding
- Codes compliance
- Customer service
Timeline
Lead Service Technician
Hall and Sons Plumbing
03.2020 - Current
Lead Service Technician
KDS Plumbing
06.2018 - 03.2020
Operations Manager
Presto Plumbing
06.2017 - 06.2018
Operations Manager
Aldridge and Sons Plumbing
07.2008 - 06.2017
High School Diploma -
First Coast High School
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