Stan Iraola
Shoreline
Summary
Accomplished Public Benefit Specialist with a proven track record at the Department of Social and Health Services, enhancing Medicaid eligibility determinations and fostering inter-agency collaboration. Skilled in healthcare benefits and HIPAA compliance, with a strong focus on improving customer service and resolving eligibility discrepancies. Demonstrates exceptional analytical and interpersonal skills, ensuring comprehensive support for clients.
Overview
8
8
years of professional experience
Work History
Public Benefit Specialist 4
Department of Social and Health Services
11.2022 - Current
- Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations.
- Improved customer service experience for applicants, providing clear explanations of eligibility requirements and addressing concerns promptly.
- Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants'' financial and personal information.
- Resolved eligibility discrepancies by carefully reviewing regulations and collaborating with relevant parties to reach accurate determinations.
- Managed high caseloads efficiently, prioritizing tasks effectively and utilizing time-management skills to meet deadlines consistently.
- Coordinated closely with other social service agencies, fostering collaboration to ensure comprehensive support for clients.
- Maintained strict confidentiality of applicant information, adhering to all applicable privacy laws and regulations.
Restaurant Manager
Fil Cuisine
11.2021 - 07.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Customer Service Representative
Department of Health and Human Services
06.2020 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Substance Abuse Counselor
Center for Human Services
06.2017 - 06.2020
- Maintained accurate documentation of client progress, facilitating informed decision-making within the treatment team.
- Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
- Supported aftercare planning for continued recovery after treatment.
- Developed individual treatment goals based on history and diagnosis.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Provided crisis intervention services when necessary, deescalating situations and connecting clients with appropriate resources.
Education
No Degree - Psychology
North Seattle College
Seattle, WASkills
- Healthcare benefits
- HIPAA compliance
- Retirement plans
- Disability benefits
- Benefits explanation
- Benefits administration
2018 Accountability Award
Selected as the 2018 Accountability Awardee in Center for Human Services.
Languages
Tagalog
Limited Working
Timeline
Public Benefit Specialist 4
Department of Social and Health Services
11.2022 - Current
Restaurant Manager
Fil Cuisine
11.2021 - 07.2024
Customer Service Representative
Department of Health and Human Services
06.2020 - 11.2022
Substance Abuse Counselor
Center for Human Services
06.2017 - 06.2020
No Degree - Psychology
North Seattle College
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