Stan Thompson
Phoenix,AZ
Summary
Results-driven professional with a proven track record in customer resolution, sales, intake coordination, quality assurance, and insurance verification. Adept at navigating complex customer interactions with a focus on delivering exceptional service and resolving issues effectively. Known for combining strong analytical skills with excellent interpersonal communication to drive customer satisfaction and loyalty. Proactive problem-solver with the ability to adapt to evolving challenges and contribute to a positive team environment. Seeking to leverage a diverse skill set to contribute to a dynamic organization committed to excellence in customer service and operational efficiency.
Overview
11
11
years of professional experience
Work History
Intake Coordinator
EMS Workforce Center
04.2023 - 02.2024
- Conducted thorough initial assessments to gather relevant information about client's mental health history, substance use, and treatment needs
- Determined eligibility of clients for specific behavioral health programs based on established criteria
- Completed and maintain accurate records of client assessments, including demographic information, medical history, and insurance details, adhering to confidentiality standards
- Verified insurance information to ensure clients have the necessary coverage for recommended services
- Collaborated with other members of the clinical department, including therapists, case managers, BHT’s and medical professionals, to ensure a comprehensive understanding of the client's needs
- Connected clients with additional resources and community support services as needed
Insurance Specialist / Quality Assurance Specialist
McKesson
11.2018 - 04.2023
- Calls insurance companies to verify benefits of patient & updated information in applicable software
- Performs research, analysis, documentation, and interpretation for the provider reimbursement programs for an organization that provides health insurance
- Ensures contracted rates and reimbursement policies are priced and applied accurately.
Customer Resolution Specialist
Computershare
05.2016 - 11.2018
- Managed large amounts of inbound calls in a timely manner
- Followed communication scripts when handling different topics
- Identified customer's needs, clarified information, researched every issue & provided a solution &/or alternatives
- Always worked to meet personal/team qualitative & quantitative targets
- Built sustainable relationships & engaged customers by taking the extra mile.
Sales Lead/Key Holder
Kohls
02.2013 - 05.2016
- Maintained comprehensive knowledge of sales techniques & best business practices
- Provided insights into consumer behavior
- Maintained high visibility & energy levels on the sales floor
- Greeted customers & provided excellent customer service.
Education
High School Diploma -
Westview
Avondale, AZ05.2014
Skills
- Insurance Verification
- Follow-up skills
- Multi-Line Phone Systems
- Appointment Scheduling
- Scheduling appointments
- Cross-cultural sensitivity
- Customer Service
- Multitasking and Organization
- Microsoft Office
- Relationship Building
- Phone and Email Etiquette
- Data Entry
- Team Leadership
- Quality Assurance
- Workflow Optimization
- Documentation and control
- Performance Improvement
- Administration and Operations
- Handling Complaints
- Customer Service Management
- Documentation and Recordkeeping
- Cross-Functional Collaboration
- Project Management
Timeline
Intake Coordinator
EMS Workforce Center
04.2023 - 02.2024
Insurance Specialist / Quality Assurance Specialist
McKesson
11.2018 - 04.2023
Customer Resolution Specialist
Computershare
05.2016 - 11.2018
Sales Lead/Key Holder
Kohls
02.2013 - 05.2016
High School Diploma -
Westview
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