Stan Townsend
Bremerton,WA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
19
19
years of professional experience
Work History
Travel Center General Manager
Pilot Travel Centers
04.2018 - 08.2023
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Store Co-Manager
Walmart
04.2012 - 03.2018
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Reduced company expenditures and met budget targets by closely monitoring, tracking, and controlling expenses.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
Hourly Associate - Assistant Manager
Walmart
02.2005 - 04.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
Education
No Degree - Auto Body And Paint
Wyoming Technical Institute
Laramie, WY03.1982
Skills
- Customer Inquiries
- Management Training
- Manage Operations
- Store Merchandising
- Stock Organization
- Mathematical Calculation and Reasoning
- Shrinkage Prevention
- Performance Monitoring and Evaluation
- Customer Needs Assessments
- Analytical Skills
- Supplier Monitoring
- Environmental Impact Management
- Policy Development and Enforcement
- Inventory Tracking and Management
- Records Organization and Management
- Legal Standards
- Business Leadership
- Improve Performance
- P&L Administration
- Staff Assignments
- Program Optimization
- Team Goals
- Store Displays
- Sales Promotion
- Finance and Accounting Oversight
- Operations Oversight
- Profit and Loss Analysis
- Employee Performance Evaluations
- Operational Standards
- Desktops, Laptops and Mobile Devices
- Payroll Administration and Timekeeping
- Reading Comprehension
- Operational Efficiency
- Workflow Schedules
- Maintaining Clean Work Areas
- Compliance Requirements
- Waste Management and Reduction
- Providing Feedback
- Budget Controls
- Customer Satisfaction
- Sales Oversight
- Safety Awareness
- Cleaning Spills
- Hiring and Onboarding
- Business Growth Initiatives
- Corrective Actions
Timeline
Travel Center General Manager
Pilot Travel Centers
04.2018 - 08.2023
Store Co-Manager
Walmart
04.2012 - 03.2018
Hourly Associate - Assistant Manager
Walmart
02.2005 - 04.2012
No Degree - Auto Body And Paint
Wyoming Technical Institute
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