Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
37
37
years of professional experience
Work History
Sales Associate
Advantage Solutions Marketing
07.2025 - Current
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Rotated stock and restocked shelves to maintain product availability and store appearance.
HVAC Technician
Tab Technologies, Inc.
Spring , Texas
05.2022 - 04.2025
Work with various teams in various locations and conditions.
Skilled in using a variety of specialized equipment and instruments to measure and adjust airflow, temperature, humidity, and pressure levels in commercial and industrial buildings.
Strong attention to detail, with a focus on delivering high-quality testing and balancing services while adhering to project timelines and budgets.
Skilled in collaborating with project teams, engineers, and contractors to coordinate testing and balancing activities during new construction and renovation projects.
Proficient with troubleshooting multiple issues with a variety of HVAC systems.
Constantly practicing proper PPE along with safe job site awareness.
Owner & Operator
Kut-N-Edge
03.2000 - 04.2022
Founded and managed a successful landscaping service business, overseeing all aspects of daily operations, from service delivery to financial management.
Recruited, trained, and developed a high-performing team, ensuring excellent service standards and customer satisfaction.
Negotiated contracts with clients, suppliers, and vendors, resulting in favorable terms and long-term business relationships.
Managed accounts receivables, deposits, and overall financial operations, ensuring timely payments and profitability.
Increased business growth by building strong relationships and strategically expanding the client base.
Fitness Consultant
The Ranch Health Club
01.1997 - 01.2000
Provided personalized fitness consultations and wellness programs tailored to individual client goals.
Promoted membership services and fitness programs, contributing to an increase in membership sales and retention.
Delivered exceptional customer service, addressing member needs and fostering a welcoming, supportive environment.
Accounts Executive / Terminal Manager
Shippers Express
02.1989 - 03.1996
Directed all terminal operations, managing a team of drivers, dock workers, and clerical staff to ensure efficient and timely shipments.
Increased sales and market share by securing 200 new and existing accounts across Tennessee, Arkansas, and Mississippi, leading to a significant increase in revenue.
Hired, trained, and supervised terminal staff to meet service level agreements and customer expectations.
Developed and maintained strong relationships with clients, ensuring a high level of customer satisfaction and repeat business.
Education
Bachelor of Arts - Business Administration, Marketing
Harding University
Searcy, AR
05.1985
Skills
Strategic Project Planning
Operations Management
Business Development & Sales
Client Relationship Management
Contract Negotiation & Vendor Management
Staff Training & Leadership
Financial Management & Accounts Receivables
Marketing Strategy & Execution
Excellent Communication & Interpersonal Skills
Accomplishments
Increased productivity 100% by implementing several process improvements.
Exceeded monthly quota 2 times.
Supervised team of 10 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Associate
Advantage Solutions Marketing
07.2025 - Current
HVAC Technician
Tab Technologies, Inc.
05.2022 - 04.2025
Owner & Operator
Kut-N-Edge
03.2000 - 04.2022
Fitness Consultant
The Ranch Health Club
01.1997 - 01.2000
Accounts Executive / Terminal Manager
Shippers Express
02.1989 - 03.1996
Bachelor of Arts - Business Administration, Marketing