Standra Byers
Huntsville,Alabama
Summary
I have been working in customer service since I was 18.I have worked at Stores,call centers and healthcare agencies. Any interaction with people, I master it. I know how to put the other person first and assist them to the best of my ability. I'm a Talented Patient Care Coordinator focused on care planning and case management.
Overview
12
12
years of professional experience
Work History
CUSTOMER SERVICE REP SR
United Health Group, USA
09.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience.
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
- Research issues across multiple databases and work with resources to resolve customer issues.
PATIENT CARE COORDINATOR
Alorica Calling Center
07.2021 - 09.2022
- Add to high-level of customer satisfaction by constantly maintaining friendly attitude
- Greet all patients with warm, friendly welcome
- Register new patients and update information for current patients
- Update case files to consistently maintain accurate records
- Record any new issues or symptoms
- Demonstrate working knowledge of medical terminology
- Collect copays or other forms of payment upon checkout
- Maximize office efficiency through use of computer programs, including Microsoft Office Suite
- Communicate patient information and symptoms with physicians
- Answer and screen telephone calls, recording messages for quick reply as needed.
SUBSTITUTE TEACHER
HUNTSVILLE CITY SCHOOLS
03.2020 - 05.2022
- Follow lesson plans provided by the regular Teacher to create a cohesive and consistent learning experience for students
- Manage the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment
- Adapt teaching methods to fit the needs of each individual student
- Supervise students in and out of the classroom, including in the halls, on the playground and in the cafeteria.
CAREGIVER
Senior Helpers
08.2018 - 12.2021
- Charted resident vital signs and mental state periodically, marking any memory losses, trouble breathing or other issues
- Encouraged social interaction by hosting game nights and other community events
- Managed care of residents by assisting with showering, brushing teeth and other personal hygiene-related needs
- Aid residents in assisted living facility with day-to-day activities such as bathing and eating
- Developed meaningful relationships with residents, including those suffering from dementia and Alzheimer's
- Ensure personal hygiene is upheld by periodically changing bandages, clothing and bedding
- Prepare snacks and keep all areas of the home clean, including kitchen, bathroom, and living room.
CAREGIVER
Visiting Angels Home Health Care
05.2017 - 09.2020
- Charted resident vital signs and mental state periodically, marking any memory losses, trouble breathing or other issues
- Report any environmental or behavioral issues to supervisor
- Repositioned bedridden residents to prevent sores; bandaged and applied salves to any sores that had developed
- Document patient behaviors and report abnormalities to supervisor
- Communicate effectively with soft tone and sensitivity
- Serve clients based on specific, dietary needs
- Listen to patient needs and adjust treatment plan accordingly
- Manage visitor hours, meal times and group events to encourage regular schedule for residents
- Assist with bathing, grooming, feeding and administering medication
- Clean dishes in accordance to company and federal regulations
- Develop relationships with residents, telling stories and playing games to fill long days and encourage social interaction.
SPECIAL EDUCATION INSTRUCTIONAL AIDE
SPUR
12.2019 - 03.2020
- Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior
- Assisted teachers and worked individually with students with special needs, helping each navigate education system
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
CAREGIVER
ALWAYS THERE IN-HOME CARE INC.
02.2016 - 12.2019
- Documented residents' mental status, sleep and eating patterns in medical record books
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
PATIENT CARE COORDINATOR
Alorica Calling Center
10.2016 - 05.2017
- Answer and screen telephone calls, recording messages for quick reply as needed
- Resolve conflicts and issues with speed and efficiency
- Add to high-level of customer satisfaction by constantly maintaining friendly attitude
- Establish and manage professional working relationships with patients and physicians
- Register new patients and update information for current patients
- Greet all patients with warm, friendly welcome.
HOUSEKEEPING AIDE
Heathsouth Rehabilitation Hospital
06.2015 - 03.2016
- Inspect soiled articles to determine proper washing method
- Maintain a clean and safe working environment
- Minimize waste and report unusually excessive use of inventory to supervisor
- Answer customer inquiries quickly and efficiently
- Sanitize all rooms, with special focus in kitchen and bathroom
- Strip beds and wash sheets before remaking beds
- Vacuum, mop, and dust floors throughout house
- Washed prep tables, kitchen equipment, and display cases with food-safe products to prevent contamination
- Maintain cleanliness of entire building.
CASHIER
Walmart
08.2014 - 06.2015
- Clean up minor spills quickly and safely
- Maximize positive customer service experience
- Assist customers in finding specific grocery items
- Walk customers to their cars
- Review customer orders and assist in resolving issues quickly
- Resolve problems with merchandise quickly and efficiently
- Assist employees with register during busy shifts
- Create innovative displays for retail floors every season.
CASHIER/SALES ASSOCIATE
Dollar Tree
01.2013 - 07.2014
- Clean up minor spills quickly and safely
- Greet all customers with warm, friendly welcome
- Greet customers with warm, welcoming attitude
- Break down and remove empty boxes
- Stock shelves with delivered packages
- Handle petty cash in amounts up to 3,000
- Design displays to improve customer engagement experience
- Report employee and customer issues in a timely manner to upper management
- Speak directly with customers in a friendly, approachable manner
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
Education
High School Diploma -
S.R. Butler High School
Huntsville, AL05.2012
Skills
- Prescriptions Management
- Communicating to Patients and Families
- Registration and Scheduling
- Knowledge of Community Services and Programs
- Time Management
- Patient Registration
- Office Administration
- Caring and Empathetic
- Providing Information and Resources
- Insurance Verification
- Patient Care Coordination
- Patient Confidentiality and Data Security
- Medical Terminology
Timeline
CUSTOMER SERVICE REP SR
United Health Group, USA
09.2022 - Current
PATIENT CARE COORDINATOR
Alorica Calling Center
07.2021 - 09.2022
SUBSTITUTE TEACHER
HUNTSVILLE CITY SCHOOLS
03.2020 - 05.2022
SPECIAL EDUCATION INSTRUCTIONAL AIDE
SPUR
12.2019 - 03.2020
CAREGIVER
Senior Helpers
08.2018 - 12.2021
CAREGIVER
Visiting Angels Home Health Care
05.2017 - 09.2020
PATIENT CARE COORDINATOR
Alorica Calling Center
10.2016 - 05.2017
CAREGIVER
ALWAYS THERE IN-HOME CARE INC.
02.2016 - 12.2019
HOUSEKEEPING AIDE
Heathsouth Rehabilitation Hospital
06.2015 - 03.2016
CASHIER
Walmart
08.2014 - 06.2015
CASHIER/SALES ASSOCIATE
Dollar Tree
01.2013 - 07.2014
High School Diploma -
S.R. Butler High School
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