Stanford L. Simmons II
Richmond,TX
Summary
Client Relations Specialist bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Title Specialist Coordinator
VROOM, INC
08.2021 - 06.2023
- Processes high volume of transactions for In and Out-of-State registrations, ensures tax and title documents are completed and processed with high accuracy for all states
- Manages transfer of ownership of paperwork within DMV regulations for In and Out-of-State transactions
- Maintains awareness of updates and changes within the tag and title documentation practices, standards, and processes across all states
- Interacts with customers and employees in resolving titling and vehicle registration and all other general related issues
- Responsible for meeting and maintaining departmental performance indicators and team metrics
- Follow up with customers regarding outstanding paperwork questions and to ensure expedited return
- Follow up with customers regarding outstanding missing requirements.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Communicated with customers to resolve common title issues.
Veterans Compensation Coordinator
Veterans Evaluation Services
06.2020 - 08.2021
- Assisting providers and Veterans on exam days in any manner needed
- General problem solving in a solutions-oriented manner for both providers and Veterans as wellas update case statuses as available
- Properly modify changes and document information in OMS
- Forward calls to staff members in other departments
- Notify providers of cancellations for appointments scheduled within 72 hours from time of call
- Submit templates and other requests to various individuals and departments within the Agency
- Maintain maximum security implementing and enforcing HIPPA with medical providers,veterans, and VA employees
- Receive/submit power of attorney forms to diagnostics
- Sustain a low call time of 5 minutes or less per call
- Respond efficiently to web contacts and emails sent by veterans
Elite Consultant and Order Protection Coordinator
Rodan and Fields
01.2018 - 01.2020
- Handle inquiries regarding orders, billing, commissions, and other consultant issues from Rodan + Fields' consultants and retail customers, with the highest degree of courtesy and professionalism with a focus on first contact resolution to resolve issues within one call/one email
- Convey written information clearly and effectively through both formal and informal documents
- Convey information orally, in such a way that the recipient(s) comprehends the message
- Handle fraud calls and emails as part of the Order Protection Team
- Research, refund, and report all inquiries regarding fraudulent accounts
- Assist with other duties as assigned by management.
Client Services
Dylex Training
01.2017 - 12.2017
- Approved clients for physical training consultations from home office over the phone
- Solicited new clients and physical trainers to become a part of the organization
- Assist clients with goal preparation i.e
- Workout plans, dietary issues, and health care referrals.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
Warranty Specialist
Old Republic Home Protection
10.2015 - 09.2017
- Assisted home owners with warranty claims and inquiries over the phone
- Verified active accounts with home owners and mediated communication between home owners and contractors
- Worked with contractors to ensure proper reimbursement from Old Republic in regard to services rendered
- Established and maintained good business relationships with the home owners and contractors
- Regularly met variable goals ensuring professionals and customers received exceptional service.
- Checked documentation for accuracy and validity on updated systems.
- Processed and recorded new policies and claims.
Director of Student Services
Bay Ridge College
02.2007 - 06.2015
- Assisted students (current and perspective), as well as public, with inquiries regarding financial aid and grant information, housing, student employment, as well as recruiting
- Extensive phone interaction with students, parents, as well as school faculties from all over the world regarding recruitment information, financial aid, school debt, foreign study programs, and official transcripts
- Operated as the head organizer of all recruitment functions as well as college fairs and high school visits
- Implemented and recruited companies for sponsorship with our “New Graduate” program
- Company participation tripled during my tenure, leading to more students obtaining employment directly out of college
- Increased applications for admissions by 54% after creating the high school mentor program
- Assisted vice chancellor with the successful organization of fundraising events, as well as securing financial donors for the school
- Operated as head of all logistical operations for the recruiting department, with a team of nine employees under my supervision
- Assisted Human Resources department with interviews, benefits, and the recruiting and hiring of personnel for the student relations department
- Created and organized successful team building seminars for the staff every three months to discover better ways to assist our students (prospective, current as well as former)
- Our unpaid tuition bills dropped by 68% after implementing these workshops in August of 2010
- Meanwhile, enrollment saw an increase of 82%, also after the implementation of these team building activities.
- Developed and implemented student success initiatives to recognize and encourage achievement.
- Assisted in development and implementation of faculty development plans.
General Manager
Royal Inc
04.2003 - 01.2007
- Responsible for maintaining weekly and monthly financial records, including booth rentals, merchandise sales, online orders and advertising
- Staffed and oversaw the operations at the distribution warehouse i.e
- Logistics, shipping and receiving products and inventory
- Insured that all orders were shipped to the proper location in a timely manner
- In charge of hiring staff as well as tracking progress of the workforce
- First point of contact regarding clients, consumers, and potential customers for distribution
- Implemented continuous education for salon employees i.e
- Advertising, customer service, as well as money management
- Created media advertising campaign including print and online
- Also implemented social media campaign during the early years of the social media inception making our salon one of the first businesses in Houston to utilize social media
- Organized all customer appreciation events
- Increased revenue 98% during my tenure as general manager
- Named Houston Chronicle small business of the year.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Client Relations Manager
Simms and Associates Consultants
08.1998 - 02.2003
- Managed a small group of seven client service specialist in a small call center
- Assisted consultants with client projects
- Responsible for coordinating research teams
- Responsible for the preparation of client presentations i.e
- Power point, assembling of packets and all other print correspondents
- Assisted with the launch and maintenance of the company web site.
- Informed customers of additional services offered by company to develop opportunities for sales revenue.
Education
Associate of Arts - Organizational Communications
Bay Ridge College
Kendleton, TX05.2010
Skills
- Customer Inquiries
- Till Counting
- Submission Preparation
- Personnel Scheduling
- Customer Accounts Management
- Financial Statements
- Social Perceptiveness
- Legal Compliance
- Complex Problem-Solving
- Time Management
- Reading Comprehension
- Software Applications
Timeline
Title Specialist Coordinator
VROOM, INC
08.2021 - 06.2023
Veterans Compensation Coordinator
Veterans Evaluation Services
06.2020 - 08.2021
Elite Consultant and Order Protection Coordinator
Rodan and Fields
01.2018 - 01.2020
Client Services
Dylex Training
01.2017 - 12.2017
Warranty Specialist
Old Republic Home Protection
10.2015 - 09.2017
Director of Student Services
Bay Ridge College
02.2007 - 06.2015
General Manager
Royal Inc
04.2003 - 01.2007
Client Relations Manager
Simms and Associates Consultants
08.1998 - 02.2003
Associate of Arts - Organizational Communications
Bay Ridge College
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