Stanifia Taylor
Philadelphia,PA
Summary
Dedicated worker passionate about helping others live fulfilling lives by providing personal assistance and care in managing various health-related conditions. Knowledgeable about managing medications, appointments and social events. Well-organized and compassionate with good relationship-building abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant/Phlebotomist
Castor Pediatrics
06.2022 - Current
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Conducted venipuncture and other CT procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Phlebotomist
Labcorp
11.2019 - 11.2022
- Answered customer questions and addressed concerns, resulting in 60% reduction in complaint calls.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Supported end-users by responding quickly to phone messages and following up on complaints
- Packaged and shipped specimens to central lab daily.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Home Health Aide
Maxim Healthcare
02.2018 - 02.2021
- Completed data entries in charts and logbooks to document client progress.
- Worked to improve patient outlook and daily living through compassionate care.
- Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
- Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
Equipment Technician
Agiliti Health
01.2019 - 11.2019
- Performed troubleshooting duties to determine cause of equipment failures.
- Reviewed work orders and communicated with prior shift to assess work needs for day.
- Clean, wrapped.and labeled outgoing orders.
- Enter data in the computer for patients needs.
Direct Care Worker
Merakey HealthCare
10.2017 - 12.2018
- Helped clients maintain daily living standards by assisting with personal hygiene needs.
- Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
- Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
- Maintained clean and well-organized environment to promote client happiness and safety.
Home Health Aide
Aveanna Health Services
07.2016 - 10.2017
- Worked to improve patient outlook and daily living through compassionate care.
- Assisted patients by answering questions and offering help with health system coordination, patient rights and privacy of personal information.
- Mopped floors, vacuumed, washed dishes and performed array of other household chores to assist clients.
- Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
Receptionist
Agency Styling Studio
10.2013 - 06.2015
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
- Answered and directed incoming calls using multi-line telephone system.
Education
High School Diploma -
Benjamin Franklin High School
Skills
- Quality program protocols
- Client documentation
- Charting
- Processing payment
- Setting appointments
- Medical office administration
- Stocking supplies
- Vital signs and examinations
- Medical terminology knowledge
- Sterile technique
- Insurance authorizations
- Lab equipment calibration
- Medical billing and coding
- Reliable transportation
Education and Training
other
Certification
- PT - Phlebotomy Technician
Timeline
Medical Assistant/Phlebotomist
Castor Pediatrics
06.2022 - Current
Phlebotomist
Labcorp
11.2019 - 11.2022
Equipment Technician
Agiliti Health
01.2019 - 11.2019
Home Health Aide
Maxim Healthcare
02.2018 - 02.2021
Direct Care Worker
Merakey HealthCare
10.2017 - 12.2018
Home Health Aide
Aveanna Health Services
07.2016 - 10.2017
Receptionist
Agency Styling Studio
10.2013 - 06.2015
High School Diploma -
Benjamin Franklin High School
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