Stanisha Standmore

• Customer Relationship Management
• Conflict Resolution
• Call Center Operations
• CRM Software (e.g., Salesforce, Zendesk)
• Communication & Active Listening
• Order Processing
• Technical Support
• Team Collaboration

• Designed, implemented, and maintained highly available, scalable, and fault-tolerant systems across cloud infrastructure (AWS/GCP/Azure).
• Developed monitoring and alerting solutions using Prometheus, Grafana, and custom scripts to ensure system performance and availability.
• Automated operational tasks and infrastructure provisioning using Infrastructure as Code tools (Terraform, Ansible, or CloudFormation), reducing manual intervention by 80%.
• Led incident response efforts and conducted root cause analysis to reduce MTTR (Mean Time to Recovery) and prevent recurring outages.
• Worked with development teams to implement CI/CD pipelines using tools like Jenkins, GitLab CI, or ArgoCD, accelerating deployment frequency and improving release reliability.
• Ensured service-level objectives (SLOs) and service-level indicators (SLIs) were defined and met across critical services.
• Implemented robust logging, tracing, and metrics pipelines (e.g., ELK Stack, OpenTelemetry, Datadog) to gain observability into system behavior.

Key Achievements:

• Reduced system downtime by 40% through proactive monitoring and auto-healing mechanisms.
• Led migration of legacy applications to containerized architecture (Docker, Kubernetes), improving deployment efficiency and scalability.
• Improved on-call incident handling by establishing runbooks, reducing alert noise by 60%.