STANISLAUS DEVASSY
Bangalore
Summary
Training & Quality Head with 6.6 years of experience. Proven track record in driving growth, fostering client relationships, and leading teams to achieve organizational goals. Skilled in developing and implementing strategic initiatives, delivering effective training programs, and ensuring adherence to quality standards. Strong leadership, communication, and analytical abilities with a focus on maximizing profitability and continuous improvement.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Training and Quality Head
POWERPLAY
07.2022 - Current
- Training Program Development: Designed and implemented tailored training programs for onboarding, upskilling, and leadership development, improving onboarding efficiency by 30% and upskilling completion rates by 25%
- Lean Six Sigma Expertise: Utilized 7 QC tools, Lean Six Sigma methodologies, and robust QA frameworks to reduce process inefficiencies by 15% while ensuring adherence to quality standards
- Team Leadership: Managed and mentored a high-performing team of 5 QA specialists and 3 trainers, driving a 20% improvement in team performance and achieving 0% attrition
- Performance Monitoring: Tracked training effectiveness through KPIs, ROI analysis, and feedback loops to ensure business impact
- Quality Management: Developed and enforced quality assurance frameworks to ensure adherence to industry standards and exceed customer expectations
- Data-Driven Decision Making: Conducted RCA, ACPT, SWOT, and Pareto Analysis to optimize operations and improve customer satisfaction
- Cost Optimization: Optimized customer acquisition costs (CAC) by 12%, contributing to a 35% growth in revenue by aligning training and quality initiatives with business priorities
- Content Development: Created dynamic training materials and interactive learning modules to ensure engagement and consistency
- Stakeholder Collaboration: Partnered with cross-functional teams to align training strategies with business priorities
- Change Management: Led successful training and quality transformation initiatives for seamless process implementation
Business Development Manager
PowerPlay
- Led SaaS product growth strategies, driving revenue and market expansion
- Managed and trained a high-performing sales team of 30 for consistent results
- Identified and pursued new business opportunities, driving a 30% increase in qualified leads and a 20% growth in sales pipeline through targeted market analysis
- Built and nurtured strong client relationships, resulting in a 25% increase in customer retention and 15% growth in upsell opportunities
- Negotiated and closed high-value SaaS contracts, contributing to a 40% increase in average deal size and a 12% boost in profitability
- Developed and implemented end-to-end sales strategies for SMB and Enterprise markets, achieving a 25% increase in conversion rates
- Leveraged CRM tools (LeadSquared, HubSpot) to optimize workflows and improve data accuracy
- Collaborated cross-functionally to tailor customer-centric SaaS solutions
Training and Quality Lead
MEDIBUDDY
06.2021 - 07.2022
- Developed and delivered scalable training programs, increasing training effectiveness by 40% and reducing onboarding time by 25%.
- Managed and Coached a team of 3 QA specialists and 3 trainers, monitoring performance and aligning efforts with revenue and process improvement goals.
- Utilized 7 QC tools, RCA, and FMEA to enhance process efficiency, reduce risks, and optimize vendor performance for outsourced operations.
- Implemented scalable training systems via Learning Management System (LMS), ensuring consistent upskilling across teams.
- Established and streamlined processes for outsourced teams, ensuring compliance and quality standards.
- Provided actionable insights through data-driven analysis, contributing to revenue growth and strategic decision-making.
- Collaborated with stakeholders to align training and QA efforts with organisational objectives.
Training & Quality Analyst
Home Credit Finance India
05.2018 - 05.2021
- Develop and update training materials for new hires and ongoing training needs
- Conduct training sessions on company policies, procedures, and regulatory compliance
- Conducted compliance and regulatory training, ensuring 100% audit readiness and adherence to industry standards
- Provide coaching and feedback to improve performance and adherence to quality standards
- Ensure training materials and processes comply with relevant regulations such as GDPR and KYC
- Analyzed data for insights and identified key areas for process improvement, leading to a 25% improvement in customer experience metrics
- Maintain accurate records of training activities and generate reports on key performance indicators
- Collaborate with cross-functional teams to align training initiatives and quality standards
- Stay updated on industry trends and incorporate relevant knowledge into training programs
Education
MBA - Marketing
Bharatiar University
04.2022
BA - Philosophy
IGNOU University
12.2018
Skills
- Training Program Development
- Leadership and Team Management
- Lean Six Sigma Methodologies
- Quality Assurance (QA)
- Process Improvement
- Revenue Growth and Market Expansion
- Sales Funnel Optimization
- Client Relationship Management
- Data-Driven Decision Making
- CRM Optimization (HubSpot, Salesforce, LeadSquared)
Certification
- Lean Six Sigma (White, Yellow, Green Belt)
- Leadership Training MCKINSEY
- Tally and GST
Accomplishments
- Increase in FMCG Sales Revenue from 15% - 45% in span of a Quarter
- Increase in SMB Sales Conversion from 18% - 30% Demo Done
- Maintained 0% Attrition Over all the Teams Lead Including Training and Quality, Presales & Inside sales
Disclaimer
I hereby declare that all the details mentioned above are in accordance with the truth and fact as per my knowledge.
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Tamil
Native or Bilingual
Hindi
Full Professional
Timeline
Training and Quality Head
POWERPLAY
07.2022 - Current
Training and Quality Lead
MEDIBUDDY
06.2021 - 07.2022
Training & Quality Analyst
Home Credit Finance India
05.2018 - 05.2021
BA - Philosophy
IGNOU University
- Lean Six Sigma (White, Yellow, Green Belt)
- Leadership Training MCKINSEY
- Tally and GST
Business Development Manager
PowerPlay
MBA - Marketing
Bharatiar University
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