Stanley Backus
Hotel
Chester,PA
Summary
Adept at property operations management and fostering collaborative environments, my tenure at Hilton Garden Inn Hotel honed my proficiency in Microsoft Office and proactive problem-solving. Leveraging room availability management and bilingual capabilities, I've significantly enhanced guest satisfaction and operational efficiency, embodying a track record of achievements in the hospitality sector.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Agent
Hilton Garden Inn Hotel
Fort Washington, PA
02.2024 - 12.2024
- Ensured efficient operations through accurate room assignments.
- Collaborated with staff to address guest needs promptly.
- Managed critical documentation and prepared operational reports on occupancy rates and revenue.
- Executed bookkeeping tasks to reconcile accounts daily.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Ensured food was presented at compliant temperatures per health standards.
- Facilitated prompt resolution of customer complaints to uphold hospitality excellence.
Hotel Night Auditor
Holiday Inn Express Hotel
Malvern, PA
01.2023 - 03.2024
- Welcomed arriving guests and briefed them about hotel amenities.
- Ensured accurate documentation of housekeeping operations including tracking of occupancy, guest check-ins and check-outs, special requests.
- Conducted nightly audit of room charges, tax calculations, and financial settlements.
- Resolved billing issues promptly, ensuring optimal customer satisfaction.
- Generated daily financial reports to maintain precise account balances.
Hotel Management Trainee
Fairfield By Marriott
Exton , PA
06.2021 - 01.2023
- Adhered strictly to safety regulations throughout hotel premises.
- Evaluated guest review data to pinpoint service enhancement opportunities.
- Collaborated with multiple departments for seamless hotel operations.
- Trained new hires on standard operating procedures.
- Formulated marketing plans to boost hotel occupancy rates.
Education
GED -
Bronx Community College
Bronx, NYSkills
- Proficient in Microsoft Office
- Room Availability Management
- Reservation Oversight
- Property Operations Management
- Proactive Problem-Solving
- Collaborative Mindset
- Fluent in English and Spanish
- Check-in procedures
- Nightly audits
- Transaction processing
Certification
- ServSafe Food Manager Certification
- ServSafe Instructor Proctor
- ServSafe Alcohol Server Seller Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursQuote
Fact explains nothing. On the contrary, it is fact that requires explanation.
Marilynne Robinson
Languages
English
Native language
Spanish
Upper Intermediate (B2)
B2
Interests
Reading
Traveling
Sports
Timeline
Hotel Front Desk Agent
Hilton Garden Inn Hotel
02.2024 - 12.2024
Hotel Night Auditor
Holiday Inn Express Hotel
01.2023 - 03.2024
Hotel Management Trainee
Fairfield By Marriott
06.2021 - 01.2023
GED -
Bronx Community College
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