STANLEY BAILEY
Accounts Receivable / Customer Service
Clayton,NC
Summary
Dynamic and results-oriented professional with extensive experience managing diverse accounting projects, analyzing financial accounts, and investigating discrepancies to deliver client-focused solutions. Demonstrated success in executing account reconciliations with precision and efficiency. Skilled in overseeing customer service operations, consistently achieving high levels of satisfaction through effective issue resolution and strong interpersonal communication. Proficient in administrative processes that enhance operational efficiency and accuracy, contributing to overall organizational success.
Overview
19
19
years of professional experience
Work History
Customer Service Administrator
Weener Plastics/Silgan Specialty Packaging
Wilson, NC
10.2023 - 01.2026
- Accurately enter customer orders into ERP system ensuring quantity and pricing details are correct.
- Confirm purchase orders for compliance with customer requirements and company standards.
- Serve as the primary point of contact for orders and production-related inquiries.
- Proactively communicate order status updates, including holds, changes, and inventory constraints to Internal teams and customers.
- Create invoices for billing purposes.
- Coordinate production schedules with the Master Planner.
Accounts Receivable Analyst
Lamberts Cable Splicing
Rocky Mount, NC
06.2019 - 06.2023
- Create reports and balance sheets and provide accurate document preparation and records management in accordance with records retention policies and procedures.
- Perform account reconciliations and prepare reports of all accounts receivable activities while verifying expense reports for advances and payment of checks.
- Prepare ACH deposits for cash applications.
- Performed thorough account reconciliations to locate discrepancies and ensure accuracy in company records, avoiding costly errors down the line.
- Prepared spreadsheets using formulas, V-lookup and other intermediate and advanced Microsoft Excel skills.
Customer Service Representative
Wildwood Lamps & Accents
Rocky Mount, NC
06.2013 - 01.2019
- Maintained full accountability for file freight claims with freight carriers for missing/damaged goods, including updating Sales representatives on pricing and inventory.
- Managed database of customer records contacted delinquent accounts, and applied payments to customer accounts via Lockbox while exhibiting client-focused behavior.
- Demonstrated strong problem-solving and quantitative skills, as well as the ability to act with urgency.
Customer Service/Front Desk Clerk
Hampton Inn
Rocky Mount, NC
02.2010 - 06.2013
- Demonstrated acute attention to all details and accurately processed credit card or cash payments.
- Processed guest check-ins, and check-outs, posted room charges requests and provided guests with efficient and thoughtful service.
- Contributed to strategic initiatives and provided excellent client experience; met and exceeded performance goals.
- Answered phones professionally and maintained records of guests' accounts, resolving/ processing payments and other customer service issues.
Collections Specialist
Southern Credit Adjusters
Rocky Mount, NC
05.2007 - 11.2009
- Communicated effectively with staff regarding customer payments and issues, maintained excellent customer relations with all customers, and resolved delinquent medical invoices.
- Facilitated payment arrangements and processed credit cards/check via phone payments while reconciling discrepancies with various clients.
- Managed account reconciliation and provided accurate information processing, including monitoring customers' payments, and following up on payment arrangements.
Education
AAS - Business Administration/Marketing Management
College of Westchester
White Plains, NYSkills
- Proficient in Microsoft Word
- Experience with SAP systems
- Experienced in QuickBooks software
- Excel proficiency
- Skilled in using Google Docs
- Client account management
- Financial processing expertise
- Client account management
- Experienced with IQMS
- CRM software
CORE SKILLS AND COMPETENCES
- Outstanding verbal and written communication and interpersonal skills for productive interaction.
- Acute attention to detail and timelines with demonstrated ability to provide positive customer experience.
- Verifiable success in achieving profit goals and managing multiple projects and initiatives simultaneously.
- Sound knowledge of accounting principles and ability to process checks payments and ensure accuracy of the transaction and completeness of the documents.
Timeline
Customer Service Administrator
Weener Plastics/Silgan Specialty Packaging
10.2023 - 01.2026
Accounts Receivable Analyst
Lamberts Cable Splicing
06.2019 - 06.2023
Customer Service Representative
Wildwood Lamps & Accents
06.2013 - 01.2019
Customer Service/Front Desk Clerk
Hampton Inn
02.2010 - 06.2013
Collections Specialist
Southern Credit Adjusters
05.2007 - 11.2009
AAS - Business Administration/Marketing Management
College of Westchester