Stanley Bennifield
Atlanta,Georgia
Summary
Adaptive technical product support specialist with 10 years of experience. Considering transitioning to Cybersecurity and networking.
Overview
17
17
years of professional experience
Work History
Print and Digital Support Representative
Cox Media Group (The Atlanta Journal-Constitution)
04.2014 - Current
- Provided solutions and corrections involving AJC's ePaper (digital paper replica of the printed edition), which includes both the iPad and Android apps and email links
- Updated and reviewed subscriber accounts to resolve service, and billing/refund issues, and activate new subscriptions
- Cleared 90% of subscriber access and registration issues of digital products (digital Paper Replica and user portal hub) utilizing Iterable and Subcon
- Tested and ensured 100% reliability for AJC.Com website, iPad and Android Epaper, News app, and AJC.com sites by testing all digital products before office operations
- Removed 'domain blocks' for user IDs (subscriber email addresses) that had encountered loss of receipt of digital notifications (ePaper HTML email links) and other customer updates
- Key Accomplishment: 85% success rate advising subscribers to use detailed (workarounds) that corrected issues that prevented subscriber access to digital products (premium content and digital paper replicas).
Freelance Tech Product Advisor and Specialist
04.2010 - Current
- Provided moderate-to-low-cost advice, research, and services regarding upgrades, new equipment purchases, and obsolete component recycling
- Saved small business owners up to 50% in equipment costs by refreshing used desktops (maxing out RAM and upgrading to Windows 10 when feasible)
- Saved clients 35% on new equipment with recycling and equipment trade-ins
- Key Accomplishment: Provided savings to small/medium sized businesses up to $1000 - $3000 on new tech.
Product/Parts Inventory and Support with limited Tech Support
Energy Systems Southeast (Robert Half)
06.2013 - 01.2014
- Managed and reviewed parts and heavy industrial equipment in preparation for company relocation, attaining a 90% goal in loss and damage prevention
- Kept inventory audits and reviews at 94% for all heavy machinery and components after relocation to a new facility
- Key Accomplishment: 90% success removal rate of malware and ransomware.
Tech Office Administrator
M2SYS Technology
05.2008 - 03.2012
- Managed daily office operations with vendor Payments and inventory orders utilizing Quick Books, hardware component and software licensing accounts
- Assembled and flash-configured 50,000 bio-metric fingerprint scanners
- Configured and customized specialized HP Proliant Servers ($20,000 Units) for clients requiring several hundred Bio-metric data profiles
- Key Accomplishment: Saved 50% on all overseas customs, tariffs, and shipping costs.
Education
Computer Programming -
Augusta TECHNICAL College
Augusta, GASkills
- Salesforce Marketing Cloud
- Social (Facebook, Twitter)
- Iterable
- Windows 10, 1, IOS and Android
- Desk/Laptop builds/upgrades
- Subcon
- Phone/Email/Remote Support
- Hardware/Software Resolutions
- Tablets/Smart Phones
- Skype
- Zoom
- Microsoft Teams
- Zendesk
Timeline
Print and Digital Support Representative
Cox Media Group (The Atlanta Journal-Constitution)
04.2014 - Current
Product/Parts Inventory and Support with limited Tech Support
Energy Systems Southeast (Robert Half)
06.2013 - 01.2014
Freelance Tech Product Advisor and Specialist
04.2010 - Current
Tech Office Administrator
M2SYS Technology
05.2008 - 03.2012
Computer Programming -
Augusta TECHNICAL College
Similar Profiles
Stanley BennifieldStanley Bennifield
Sr. Technical Customer Support Representative at Cox Enterprises (The Atlanta Journal-Constitution)Sr. Technical Customer Support Representative at Cox Enterprises (The Atlanta Journal-Constitution)
Darryl McAllisterDarryl McAllister
Senior Business Development Manager at Atlanta Journal ConstitutionSenior Business Development Manager at Atlanta Journal Constitution
Janice HintonJanice Hinton
Customer Service Escalation Specialist at The Atlanta Journal-ConstitutionCustomer Service Escalation Specialist at The Atlanta Journal-Constitution