Stanley Cary
Petersburg,VA
Summary
Experience in enhancing operational efficiency and patient satisfaction, my tenure at Cary Cares Transportation showcased my ability to streamline transport processes and ensure safety, leveraging skills in vehicle maintenance and patient care. By fostering teamwork and optimizing routes at Laser Ship, I improved delivery timeliness, demonstrating strong route planning and customer service capabilities. Medical Transport Driver with exceptional knowledge of operating handicap-accessible passenger vans within Richmond/Petersburg area. Safely and securely transports patients and helps clients transfer between destinations. Keeps vehicle sanitary and clean for pleasant passenger experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Non-Emergency Medical Driver
Cary Cares Transportation
03.2021 - 01.2024
- Improved patient satisfaction by providing timely and safe transportation to medical appointments.
- Provided compassionate care, understanding the unique needs of each individual patient during transport.
- Utilized wheelchair lifts properly, ensuring patient safety while boarding or disembarking from the vehicle.
- Conducted thorough pre-transport assessments to identify any potential issues or special accommodations needed for each patient.
- Enhanced communication between drivers and dispatch team through regular updates during transports about delays or changes in schedule as needed.
- Streamlined patient pick-up and drop-off processes, making efficient use of time and minimizing delays for all parties involved.
- Collaborated with dispatchers to optimize scheduling and route planning for maximum efficiency.
- Ensured vehicle maintenance was up-to-date, contributing to the overall reliability of the transportation service.
- Adhered to HIPAA regulations while handling sensitive patient information, maintaining confidentiality at all times.
- Assisted patients with mobility challenges, utilizing proper lifting techniques and equipment for their safety and comfort.
Operations Manager
Blands Flourist
06.2016 - 02.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Delivery Driver Manager
Laser Ship
04.2013 - 05.2016
- Improved delivery efficiency by optimizing routes and schedules for drivers.
- Collaborated with warehouse staff to streamline order fulfillment processes and improve overall productivity.
- Recruited hired, and trained new drivers to ensure proper staffing levels were maintained at all times.
- Developed strong partnerships with local businesses to expand delivery services within the community.
- Consistently met or exceeded shipment deadlines through effective time management and prioritization skills.
- Promoted a culture of teamwork by encouraging open communication and collaboration among drivers and support staff.
- Implemented safety protocols to minimize accidents and injuries among delivery drivers.
Education
Computer Graphics
Bryant And Stratton College Richmond
Richmond, VA07.2003
High School Diploma -
Petersburg High School
Petersburg, VA07.1999
Skills
- Defensive Driving
- Confidentiality Compliance
- Scheduling appointments
- Vehicle Inspection
- Patient Transport
- Route Planning
- Vehicle Maintenance
- Lifting Techniques
- Customer Service-Oriented
Certification
TOVA Training - July 2024
CPR/First Aid
Timeline
Non-Emergency Medical Driver
Cary Cares Transportation
03.2021 - 01.2024
Operations Manager
Blands Flourist
06.2016 - 02.2021
Delivery Driver Manager
Laser Ship
04.2013 - 05.2016
Computer Graphics
Bryant And Stratton College Richmond
High School Diploma -
Petersburg High School
TOVA Training - July 2024
CPR/First Aid
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