Stanley Donkor
LEWIS CENTER,United States
Summary
Passionate alternative medicine professional adapts quickly to new and changing environments. Natural capacity to lead or contribute to teams. Impeccable work ethic and success in developing diverse client base. Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events and provide team support.
Overview
8
8
years of professional experience
Work History
Practice Administrator
Equitas Health
Columbus, Ohio
04.2024 - Current
- Maintained financial records, including billing and accounts receivable and payable.
- Developed and implemented new patient registration processes to streamline workflow.
- Coordinated staff recruitment, training, and scheduling activities.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Managed vendor relationships for supplies and services related to the practice.
- Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
Practice Administrator
Ohio Health Medical Center
, OH
01.2022 - 04.2024
- Developed and implemented practice policies and procedures to ensure compliance with applicable laws and regulations.
- Conducted regular meetings with practice staff to review performance objectives, goals, and outcomes.
- Managed daily operations of the practice, including scheduling appointments, processing payments, and maintaining records.
- Ensured timely completion of patient services by monitoring wait times for office visits.
- Coordinated with insurance companies to verify coverage for patients and determine any additional fees owed by the patient.
- Resolved billing issues promptly to maintain positive relationships with patients.
- Analyzed financial data to identify areas of improvement in cost control initiatives.
- Implemented strategies to reduce overhead costs while increasing revenue sources.
- Oversaw recruitment efforts for new employees and provided onboarding training sessions.
- Provided guidance on clinical coding practices to ensure accurate reimbursement from payers.
- Collaborated with medical providers to develop treatment plans that met patient needs within budget constraints.
Practice Manager
Ohio Gastro
, OH
03.2019 - 12.2021
- Developed and implemented new patient registration processes to streamline workflow.
- Maintained financial records, including billing and accounts receivable and payable.
- Coordinated staff recruitment, training, and scheduling activities.
- Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Created and implemented policies and procedures for effective practice management.
- Complied with OSHA and HIPAA regulations.
IT Technician
Ohio Health Medical Center
, OH
01.2016 - 03.2019
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Provided technical support to users via telephone or remote access.
- Monitored system performance and implemented preventive maintenance procedures.
- Assisted with the deployment of new applications and updates to existing applications.
- Performed daily backups using Symantec Backup Exec and other backup solutions.
- Implemented security measures such as firewall configuration and virus protection software installation and updates.
- Resolved hardware issues including replacing parts as necessary.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Set up user profiles on local machines according to established standards.
Education
Master of Science - Health Administration
Franklin University
Columbus, OH01-2024
Bachelor of Arts - Psychology
Ohio State University
Columbus, OH12-2021
High School Diploma -
Westerville-South High School
Westerville, OH05-2017
Ph.D. - Healthcare Administration
Franklin University
Columbus, OHSkills
- Bookkeeping
- Workforce Management
- Meeting Coordination
- Administrative Support
- Event Coordination
- Customer Engagement
- Word Processing
- Technical Support
- Database Entry
- Payroll Administration
- Project Management
- Report Preparation
- Operations Management
- Business Administration
- Staff Management
- Human Resources
- Spreadsheet Development
- Scheduling
- Expense Reporting
- Document Scanning
- Time Management
- File Organization
- Inventory Management
- Performance Improvement
Languages
Twi
Native/ Bilingual
References
References available upon request.
Timeline
Practice Administrator
Equitas Health
04.2024 - Current
Practice Administrator
Ohio Health Medical Center
01.2022 - 04.2024
Practice Manager
Ohio Gastro
03.2019 - 12.2021
IT Technician
Ohio Health Medical Center
01.2016 - 03.2019
Master of Science - Health Administration
Franklin University
Bachelor of Arts - Psychology
Ohio State University
High School Diploma -
Westerville-South High School
Ph.D. - Healthcare Administration
Franklin University
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