Stanley Ernest
Brooklyn,New York
Summary
Senior Case Manager focused on facilitating communication between providers and improving overall service to clients. Detail-oriented and systematic professional with a proactive approach.
Overview
10
10
years of professional experience
Work History
Case Planner
Heart Share St. Vincent Services
10.2023 - Current
- Enhanced client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Collaborated with multidisciplinary teams to ensure the delivery of effective services for clients.
- Improved client satisfaction by providing timely and compassionate support throughout the case planning process.
- Conducted thorough assessments, identifying client strengths and challenges to inform appropriate interventions.
- Facilitated connections between clients and community resources to address barriers and foster selfsufficiency.
- Maintained accurate documentation, ensuring compliance with agency policies and legal requirements.
- Evaluated client progress regularly, adjusting case plans as needed to optimize success.
- Cultivated strong relationships with clients, promoting trust and engagement in the case planning process.
- Served as a consistent advocate for clients within the agency and broader community, addressing barriers to service access.
Senior Case Manager
Family Justice Center
05.2019 - Current
- Assessing needs of all new clients including but not limited to cultural/linguistic, victimization, services, legal, practical and safety-related needs
- Communicating with clients' needs and expectations with FJC case manager/advocates;
- Assisting in determining next steps for clients visit to the FJC
- Providing safety planning
- Providing information, referrals and advocacy on the phone and in person
- Linking the client to on- and off-site partners
Intern
Safe Horizons
02.2019 - 05.2019
- Willingness to work in an environment where clients may be in distress
- Ability to work both independently and as part of the team
- Flexibility and willingness to work on a variety of tasks
Inspector
B.O
11.2018 - 11.2018
- Responsible for the operations in the ED, including opening the polls, serving voters and closing the polls including accuracy of canvass
- Remained at my assign post for the completion of canvass and tally
- Ensure that the Affidavit Ballot Envelopes are completed correctly and signs each one.
R.I.O
05.2018 - 08.2018
- I performed skilled maintenance work in the areas of plumbing, electrical work, carpentry, HVAC, and/or other specific areas of expertise as needed in the Clubhouse
- Demonstrated general cleaning, painting, and repair period at the end of the summer
- Applied paint and repair plant and equipment on an on-going basis as assigned by the Maintenance
- Superintendent
- Check with the Maintenance Superintendent daily for special and/or additional work duties that must be completed
- I Report all damage to the physical plant and other related breakage and malfunction to the Maintenance Superintendent immediately upon discovery.
Security
06.2015 - 03.2018
- Providing a visible onsite security and deterrent presence
- Watching out for, reporting and dealing with suspicious or unusual activity
- Patrolling & monitoring the shop floor, general building and outside car park
- Meeting and greeting official visitors
- Locking up the premises of all departments and making sure that doors, windows and gates are secured.
UPS Driver Helper
UPS 175
11.2014 - 12.2015
- Deliver world-class customer service to all customers with a positive attitude
- Assist with the coordination of package delivery, organization and ensure timely delivery
- Demonstrate strong communication, interpersonal skills, punctuality and excellent teamwork
- Help navigate and tell the driver where to go with stops
- Organized packages in delivery trucks and sort it out in numerical order
- Gave full customer service to customers when delivering their items at their residential and Commercial
- Locations.
Administrative Assistant Intern
KBCC 2001
03.2014 - 06.2014
- Coordinated appointments with potential students via incoming lead calls and personally developed leads
- Exceeded corporate goals consistently in the areas of appointment setting and closing resulting student enrollment
- Aided with faculty and college committee meetings; assessed and collected tuition and fees
- Achieved top percentile regarding student enrollments companywide
- Additionally, functioning as team leader, supervised and trained a sales force of ten admissions representatives
Education
MA - Human Rights
John Jay College
B.A - Forensic Psychology and Law
John Jay college
Criminal Justice
Kingsborough Community College
Skills
- A highly resourceful, flexible, and innovative worker Experienced in enhancing a safe environment for
- Staff and customers and able to respond effectively to crimes, fires and medical emergencies Having
- Extensive knowledge of relevant safety, policies, procedures, and strategies to deal with emergency
- Situations Possessing excellent written and oral communication skills and able to write reports to
- Managers about daily activities Looking for a company that provides room for progression
Timeline
Case Planner
Heart Share St. Vincent Services
10.2023 - Current
Senior Case Manager
Family Justice Center
05.2019 - Current
Intern
Safe Horizons
02.2019 - 05.2019
Inspector
B.O
11.2018 - 11.2018
R.I.O
05.2018 - 08.2018
Security
06.2015 - 03.2018
UPS Driver Helper
UPS 175
11.2014 - 12.2015
Administrative Assistant Intern
KBCC 2001
03.2014 - 06.2014
MA - Human Rights
John Jay College
B.A - Forensic Psychology and Law
John Jay college
Criminal Justice
Kingsborough Community College
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