At Hawaiian Telcom, I spearheaded initiatives that significantly enhanced customer satisfaction by refining operational processes and fostering teamwork. My expertise in problem-solving and workforce planning, coupled with a talent for coaching, led to notable improvements in team productivity and customer service excellence.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.