Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stanley Fujimoto

Waipahu,HI

Summary

At Hawaiian Telcom, I spearheaded initiatives that significantly enhanced customer satisfaction by refining operational processes and fostering teamwork. My expertise in problem-solving and workforce planning, coupled with a talent for coaching, led to notable improvements in team productivity and customer service excellence.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

46
46
years of professional experience

Work History

Customer Operations Supervisor

Hawaiian Telcom
09.1978 - 12.2024
  • Increased customer satisfaction by implementing efficient operational processes and streamlining workflows.
  • Oversaw communications between various departments to ensure seamless coordination in addressing customer needs or concerns.
  • Collaborated with cross-functional teams to resolve complex customer issues promptly and effectively.
  • Trained new employees on company systems, processes, and safety practices, contributing to their professional growth and success in the role.
  • Improved team productivity by consistently monitoring performance metrics and providing constructive feedback.

Education

High School Diploma -

Pearl City High School
Pearl City, HI
05-1977

Skills

  • Coaching and mentoring
  • Workforce planning
  • Teamwork and collaboration
  • Customer service
  • Problem-solving abilities
  • Multitasking

Timeline

Customer Operations Supervisor

Hawaiian Telcom
09.1978 - 12.2024

High School Diploma -

Pearl City High School
Stanley Fujimoto