Stanley Igwe
North Richland Hills
Summary
A results-driven and dynamic information technology manager with a demonstrated background in Salesforce implementation / integration, customized report / dashboard development, user management, project management, CPQ configuration / product setup, and client communication. Skilled in collaborating with cross-functional teams to optimize business processes. Serves as a key contributor to securing the long-term success of an organization. Skilled Salesforce Administrator with background in optimizing CRM workflows and improving data quality. Strong skill set includes Salesforce configuration, customization, and report generation. Noteworthy impact in previous roles through successful database management, user training, and system troubleshooting to increase operational efficiency. Known for exceptional problem-solving abilities and commitment to enhancing user experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Salesforce Administrator / Consultant
REYNOLDS POLYMER TECHNOLOGY, INC.
Grand Junction
01.2020 - 01.2023
- Configured Lightning apps and customized Lightning pages.
- Conducted Salesforce training and provided end-user support.
- Led data integration efforts, using third-party tools.
- Supervised upskilling and onboarding of new users for software applications.
- Consulted with management to ensure agreement on system principles.
- Utilized tools such as ServiceNow, Pie, and HubSpot for enhanced customer relationship management.
Salesforce Administrator
RONDUS CONSULTING
Dallas
01.2019 - 01.2020
- Migrated organizations from Classic to Lightning experience.
- Conducted Salesforce training for users and fellow consultants.
- Provided support services to 800 Salesforce users.
- Integrated HubSpot for streamlined marketing and sales processes.
- Created executive team dashboards, using HubSpot data.
- Collaborated with tools such as SMS and Jira to ensure smooth business operations.
Salesforce Administrator
JOET GROUPS
Dallas
01.2017 - 01.2018
- Integrated Conga Composer and Docusign with Salesforce.
- Facilitated migration from Classic to Lightning experience.
- Customized fields and objects and developed priority reports.
- Utilized HubSpot for efficient customer relationship management.
Education
Bachelor of Science - Computer Science
TANSIAN UNIVERSITY
Umunya, Nigeria08-2020
Skills
Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud (Salesforce CPQ), data integration, data migration, collaboration and documentation (user guides, release notes), advanced CPQ configurations, configuration rules, price rules, quote line groups, validation rules, user management and profile/permissions sets, process builder, data management, security and access control, custom objects/fields/relationships, role hierarchy, and sharing rules
- Data migration
- Salesforce configuration
- Sales cloud management
- Dashboard creation
- User administration
- Report building
- Security management
- Data management
- Chatter administration
- Workflow management
- Service cloud management
- Salesforce analytics
- CPQ configuration
- Lightning experience
- Process automation
- Territory management
- Salesforce customization
- Email template design
- Effective communication
- Project management
- Task prioritization
- Multitasking capacity
- Data conversion and migration
- Critical thinking
- Adaptability
- Time management
- Data quality assurance
- Implementing security measures
- Problem-solving aptitude
- Data recovery
- Analytical skills
Certification
- Advanced Salesforce Administrator (ADM 211)
- Certified Salesforce Administrator (ADM 201)
- Salesforce Platform App Builder
- Salesforce Sales Consultant
Timeline
Salesforce Administrator / Consultant
REYNOLDS POLYMER TECHNOLOGY, INC.
01.2020 - 01.2023
Salesforce Administrator
RONDUS CONSULTING
01.2019 - 01.2020
Salesforce Administrator
JOET GROUPS
01.2017 - 01.2018
Bachelor of Science - Computer Science
TANSIAN UNIVERSITY
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