Stanley Jean-Louis
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing the highest level of service to customers and creating a pleasant work environment for staff. Demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Currently looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
UAS Coordinator
Centers Plan for Healthy Living
08.2024 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Used company software and databases to maintain records of services performed and patient conditions.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
BDC Representative
Bayside Chrysler Jeep Dodge
10.2023 - 08.2024
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
- Developed, maintained and utilized diverse client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Intake Specialist
New York Health Care
01.2023 - 10.2023
- Efficient with Bolt, HHAexchange, and all Microsoft software including Outlook, excel, etc
- Handled authorizations regarding MLTC cases, DSS CDPAP, and DSS PCA cases
- Assisted patients with scheduling NYIA assessments
- Handle a high volume of inbound and outbound calls in a timely manner
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly
- Improved interdepartmental communication through regular updates on client progress, fostering better case management across teams
- Developed and maintained relationships with community organizations and agencies
- Administered and tracked client service payments
- Assisted in conducting needs assessments to identify key areas of service needs
- Built relationships with community agencies for timely service referrals
- Entered referrals into appropriate system based on type of referral obtained
- Organized paperwork such as charts and reports for office and patient needs
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures
- Attended case reviews and provided feedback on client progress
- Liaised between clients and healthcare providers to maintain continuity of care
- Trained and supervised new intake staff to deliver high-quality client care
Intake Specialist
Personal Touch Home Care
04.2022 - 01.2023
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs
- Handle a high volume of inbound and outbound calls in a timely manner
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly
- Improved interdepartmental communication through regular updates on client progress, fostering better case management across teams
- Developed and maintained relationships with community organizations and agencies
- Administered and tracked client service payments
- Assisted in conducting needs assessments to identify key areas of service needs
- Built relationships with community agencies for timely service referrals
- Entered referrals into appropriate system based on type of referral obtained
Education
No Degree - Web Development
DeVry University
Online01-2027
High School Diploma -
Hillcrest High School
Jamaica, NY01-2023
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- MS office
- Appointment scheduling
- CRM software
- Goal oriented
- Attention to detail
- Teamwork and collaboration
Languages
Haitian Creole
Professional Working
Timeline
UAS Coordinator
Centers Plan for Healthy Living
08.2024 - Current
BDC Representative
Bayside Chrysler Jeep Dodge
10.2023 - 08.2024
Intake Specialist
New York Health Care
01.2023 - 10.2023
Intake Specialist
Personal Touch Home Care
04.2022 - 01.2023
No Degree - Web Development
DeVry University
High School Diploma -
Hillcrest High School
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