Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stanley Marquez

Baytown

Summary

Dynamic Parts Counter Sales Person with proven expertise in customer relationship building at NAPA Auto Parts. Achieved increased customer satisfaction through exceptional service and product knowledge. Goal-oriented and skilled in inventory management, I consistently streamlined processes, enhancing efficiency and driving repeat business. Strong negotiation skills contributed to improved sales performance.

Overview

17
17
years of professional experience

Work History

Parts Counter Sales Person

NAPA Auto Parts - Genuine Parts
03.2018 - Current
  • Assisted customers with parts inquiries, providing accurate product information and recommendations.
  • Managed inventory levels, ensuring optimal stock availability for customer demands.
  • Processed sales transactions efficiently using point-of-sale systems and cash handling procedures.
  • Maintained organized displays of automotive parts to enhance customer shopping experience.
  • Collaborated with team members to address customer concerns and resolve issues promptly.
  • Developed product knowledge through training sessions, improving support capabilities for customers.
  • Adapted quickly to new software tools for tracking orders and managing inventory records.
  • Streamlined order processing for quicker turnaround times and improved customer experience.
  • Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
  • Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
  • Collaborated with team members to achieve monthly sales targets and improve overall department performance.
  • Assisted in conducting regular inventory audits to maintain accuracy and prevent discrepancies.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
  • Managed returns and exchanges effectively, resolving customer issues promptly and professionally.
  • Increased customer satisfaction by providing knowledgeable assistance and efficient service at the parts counter.
  • Developed rapport with regular clients through personalized service, remembering preferences and offering tailored recommendations over time.
  • Served as a mentor to new hires, helping them get acclimated to their roles and contributing to a positive team dynamic.
  • Maintained accurate inventory records, ensuring optimal stock levels and minimizing backorders.
  • Contributed to higher sales by recommending appropriate parts and accessories based on customer needs.
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.

Semi Mechanic

Travel Centers of America
10.2022 - 09.2023
  • Diagnosed and repaired mechanical issues in various heavy machinery and vehicle systems.
  • Conducted routine maintenance checks to ensure equipment reliability and safety compliance.
  • Collaborated with team members to streamline repair processes and reduce turnaround time.
  • Trained junior mechanics on best practices for troubleshooting and repair techniques.
  • Utilized diagnostic tools and software to accurately assess mechanical failures and performance issues.
  • Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
  • Consistently met or exceeded customer expectations by delivering high-quality workmanship, prompt service, and clear communication throughout the repair process.
  • Reduced downtime for customers by swiftly completing preventative maintenance tasks such as oil changes, tire rotations, and brake service.
  • Increased shop revenue by upselling additional services based on individual vehicle needs.
  • Collaborated with other mechanics to diagnose complex issues and develop effective solutions.
  • Saved customers money by accurately diagnosing issues and recommending cost-effective solutions.
  • Contributed to a safe working environment by adhering to OSHA regulations and maintaining proper use of equipment.
  • Maintained a clean and organized workspace, ensuring optimal efficiency and safety for all team members.
  • Diagnosed mechanical problems for repair or replacement.
  • Handled repairs, replacing broken components and inspecting engines for wear and tear.
  • Used specialized tools and equipment to diagnose and repair issues with diesel engines.
  • Conducted full operational compliance inspections before releasing vehicles for use.
  • Collaborated with other mechanics to inspect diesel engines for signs of damage.
  • Determined cost-effective solutions to mechanical issues, saving company money.

Assistant Manager

Kwik Kar Oil And Lube
06.2010 - 07.2018
  • Coordinated team operations to ensure efficient workflow and adherence to company policies.
  • Developed training programs for new staff, enhancing onboarding processes and employee performance.
  • Implemented inventory management systems, improving accuracy in stock levels and reducing discrepancies.
  • Analyzed sales data to identify trends, informing strategic decisions for product promotions and placements.
  • Streamlined reporting processes, resulting in timely updates for management review and decision-making.
  • Oversaw customer service initiatives, enhancing client satisfaction through effective issue resolution strategies.
  • Supervised day-to-day operations to meet performance, quality, and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily operations to maintain store cleanliness and organization.

Shop Helper

Insultherm
01.2009 - 01.2010
  • Assisted in maintaining inventory accuracy through systematic organization and regular stock audits.
  • Operated various machinery and tools safely while adhering to company safety protocols.
  • Collaborated with team members to streamline workflow processes, enhancing overall shop efficiency.
  • Supported senior staff in training new hires on operational procedures and safety measures.
  • Monitored supply levels, proactively identifying needs for reordering materials to avoid disruptions.
  • Contributed to a positive work environment by fostering teamwork and effective communication among staff.
  • Supported team members in achieving project goals through effective communication and collaboration.
  • Achieved smooth transitions between shifts with thorough documentation of completed tasks and ongoing projects in daily logbooks.
  • Enhanced customer satisfaction with timely and accurate order fulfillment.
  • Demonstrated adaptability in performing various tasks as assigned by supervisors to meet fluctuating workload demands during peak seasons or staff shortages.
  • Reduced waste and improved inventory management through diligent tracking of materials and supplies.
  • Continuously improved job skills through participation in training sessions and workshops as required.
  • Increased shop efficiency by maintaining a clean and organized workspace.
  • Contributed to a safe work environment by adhering to safety guidelines and promptly addressing hazards.
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maximized safety and production levels by frequently cleaning and organizing work areas.
  • Followed safety protocols on job sites.

Education

High School Diploma -

Dayton High School
Dayton, TX
05-2009

Skills

  • Customer relationship building
  • Goal-oriented mindset
  • Strong negotiation
  • Product knowledge expertise

Timeline

Semi Mechanic

Travel Centers of America
10.2022 - 09.2023

Parts Counter Sales Person

NAPA Auto Parts - Genuine Parts
03.2018 - Current

Assistant Manager

Kwik Kar Oil And Lube
06.2010 - 07.2018

Shop Helper

Insultherm
01.2009 - 01.2010

High School Diploma -

Dayton High School

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