Stanley McBride
Retired Restaurant District Manager
Fort Wayne,IN
Summary
Accomplished District Manager with a proven track record at Little Caesars Pizza, enhancing company reputation through strategic community involvement and fostering team cohesion. Expert in regulatory compliance and strategic thinking, I've driven consistent revenue growth and operational excellence. Skilled in relationship building, I ensure high standards of customer service and compliance across all operations.
Overview
27
27
years of professional experience
Work History
Convenience, Store Manager
Ricker Oil
11.2011 - 11.2014
- Resolved customer complaints in professional and timely manner.
- Enhanced customer satisfaction with a focus on providing exceptional service and addressing concerns promptly.
- Established clear lines of communication with staff members resulting in efficient problem-solving abilities amongst team members when faced with challenges or obstacles.
- Selected, developed and effectively led highly-engaged team, conducting employee performance reviews to address under-performance issues and safeguard productive team dynamic and morale.
- Collaborated with upper management to develop long-term plans for business growth while maintaining day-to-day operational excellence.
- Oversaw maintenance projects within the store facility to ensure a safe environment for both customers and employees alike.
- Completed daily paperwork on sales reporting, banking and payroll reporting.
- Maintained high standards of cleanliness and organization within the store to create a pleasant shopping experience for customers.
- Assisted in recruiting, hiring, and training new employees to expand the team''s capabilities and promote growth within the company.
- Conducted regular performance evaluations for staff members offering constructive feedback aimed at supporting their professional development goals.
- Managed daily store operations for optimal performance, including opening, closing, and staff scheduling.
- Contributed to the overall success of the company through active participation in regional meetings and sharing best practices with fellow store managers.
- Balanced multiple priorities simultaneously during peak business hours without sacrificing quality or customer satisfaction levels.
- Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.
- Managed employee hours to set schedule and store operation budget appropriately, personally covering cashier shifts and general store duties to minimize store labor cost during slow hours.
- Improved store efficiency by streamlining inventory management processes.
- Handled cash transactions accurately while maintaining strict adherence to financial controls and security procedures.
- Fostered an inclusive and diverse work environment by promoting a culture of teamwork, open communication, and mutual respect amongst all employees.
- Boosted sales through strategic merchandising, product placement, and targeted promotions.
- Protected employees and customers by providing safe and clean store environment in bathrooms, on shelves, floors and fridge doors and around store entrance.
- Ensured compliance with all local, state, and federal regulations related to store operations, safety protocols, and licensing requirements.
District Manager
Little Caesars Pizza
08.1987 - 11.2007
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Supervised various locations, enforcing high-quality standards of operation.
- Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
- Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
Education
Associate Inbusiness Management And Human Resource - Business Management
Ivytech State College
Fort Wayne, IN05.2007
Skills
Type laws and regulatory compliance
Strategic thinker
Training and mentoring
Relationship building and management
POS systems
Bank deposit procedures
Staff Management
Opening and closing procedures
Customer Response
Merchandising
Hourly shift management
Product and service sales
Store displays
Accurate money handling
Customer Relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Convenience, Store Manager
Ricker Oil
11.2011 - 11.2014
District Manager
Little Caesars Pizza
08.1987 - 11.2007
Associate Inbusiness Management And Human Resource - Business Management
Ivytech State College