Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stanley Moser

Littlefield,AZ

Summary

Diligent [Desired Position] with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning.

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Eagles Landing Travel Center
04.2023 - 09.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.

Shift Leader

Eagles Landing Travel Center
04.2019 - 04.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.

Education

High School Diploma -

Rapid City Steven’s High
Rapid City, SD
05-1972

Skills

    Arizona Food Handler's Card

    UST Class A, B, and C Certification

Timeline

Assistant Manager

Eagles Landing Travel Center
04.2023 - 09.2024

Shift Leader

Eagles Landing Travel Center
04.2019 - 04.2023

High School Diploma -

Rapid City Steven’s High

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Stanley Moser