Stanley Murphy
Lexington,SC
Summary
Customer service professional with extensive experience managing support teams and improving operational efficiency. Recognized for promoting team collaboration and achieving results. Consistently adaptable to changing needs and skilled in conflict resolution and staff training. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor (CSS)
CSS Corp
11.2021 - 02.2023
- Worked as a Customer Service Escalations Supervisor after being promoted from a Tier 1 agent within 2 months
- Provided a variety of assistance regarding lost packages, site troubleshooting, and a plethora of escalations activities
- Emailed and called customers to provide in depth assistance
- Responsible for handling over 100 escalated cases a day
Corrections Officer
Topeka Juvenile Corrections Complex
10.2018 - 12.2018
- Daily accountability of juvenile offenders
- Keeping orderly conduct as well as escorting offenders to classes, gym etc
- Oversaw and maintained custody of 95 inmates in maximum security.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
42A Human Resources Specialist
United States Army
09.2012 - 02.2017
- Responsible for unit accountability via the PERSTAT, Awards, Personnel Actions
- Received a number of awards including, Afghanistan Campaign medal w/ 2 campaign stars; Army Commendation medal, NATO medal; and a few others
- Played a key role in the successful completion of HR audits, demonstrating comprehensive knowledge and adherence to established policies and procedures.
- Enhanced employee satisfaction by efficiently addressing and resolving HR-related inquiries and concerns.
- Developed comprehensive job descriptions to clearly define roles and expectations for potential candidates during recruitment efforts.
- Coordinated open enrollment periods for employee benefit programs, simplifying the process for all involved parties.
- Evaluated existing HR procedures and implemented improvements for increased efficiency in daily operations.
- Organized various team-building events and activities to boost morale and promote camaraderie among staff members.
- Maintained accurate personnel records, ensuring compliance with all relevant regulations and company policies.
- Handled sensitive employee relations matters discreetly and professionally, maintaining trust while resolving conflicts effectively.
Education
Bachelor's degree - Business Administration
Colorado Technical University-Online
Colorado Springs, CO06-2025
Skills
- Customer service
- RECEPTIONIST
- RETAIL SALES
- Data Entry
- Training
- Time Management
- Management
- Law Enforcement
- Computer Skills
- Security
- Military Experience
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Problem-solving
- Reliability
- Flexibility
- Conflict Management
- Administrative Experience
- Leadership
- Human Resources
- Driving
- Listening
- Communication
- Time management
- Multitasking and organization
- Team building and leadership
- Decision-making
- Team leadership
- Training and mentoring
- New hire training
- Relationship building
- Handling escalations
- Customer relationship management (CRM)
- Issue resolution
- Quality assurance
Certification
- CPR Certification
- First Aid Certification
Assessments
- Sales skills, Proficient, 05/01/21
- Customer service, Proficient, 05/01/21
Personal Information
Work Permit: Authorized to work in the US for any employer
Military Service
United States Army, Specialist
Timeline
Customer Service Supervisor (CSS)
CSS Corp
11.2021 - 02.2023
Corrections Officer
Topeka Juvenile Corrections Complex
10.2018 - 12.2018
42A Human Resources Specialist
United States Army
09.2012 - 02.2017
Bachelor's degree - Business Administration
Colorado Technical University-Online
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