PROFESSIONAL OBJECTIVE General Manager-level manager with 17+ years of management experience with a winning attitude and a desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Savvy marketer with a track record of improving revenue, reducing turnover, and increasing customer satisfaction. SUMMARY OF QUALIFICATIONS Design and implementation of management systems, administrative policies and standard operational procedures. Diverse Culinary knowledge Menu planning and experience with Italian, Mexican, and All-American cuisine. Hiring/termination, supervising, scheduling, training, evaluation, counseling and motivating professional and support staff. Troubleshooting actual and potential problem areas, and implementing viable solutions that are both profitable and efficient. Purchasing food, beverage and supplies and monitoring inventory. Knowledge of financial systems and procedures Budget planning and forecasting Exceptional interpersonal, customer service, liaison and follow-through skills. Presentation of a positive and professional image