Stanley Okpara

Owner/Operator Manager

Owner

Olathe

02.2015 - Current

Managed daily operations and logistics for the business.
Developed customer relationships to enhance service and retention.
Oversaw inventory management and ordered supplies as needed.
Trained staff on product knowledge and customer service techniques.
Implemented marketing strategies to increase local visibility and engagement.
Coordinated events and promotions to attract new clients.
Ensured compliance with health and safety regulations in the workplace.
Monitored financial transactions and managed budgets effectively.
Managed daily operations of the business, including staff, sales, inventory, and accounting.
Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
Negotiated contracts with clients for products or services rendered by the company.
Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
Developed business plan and budget to maximize profitability.
Observed safety protocols and driving laws to maximize road and personnel safety.
Identified potential risks associated with operations in order to minimize liabilities.
Analyzed market trends and customer feedback to identify opportunities for growth.
Provided leadership support for team members through coaching and mentorship programs.
Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
Collaborated with dispatch and supervisors to map out routes and schedules.
Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
Inspected truck for defects and safe operating condition before, during and after trips.
Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.