Summary
Overview
Work History
Education
Skills
Certification
Military Honors
Activities
Timeline
Generic

Stanley Smith

Decatur,Indiana

Summary

Detail-oriented, success-driven, and steadfast professional, offering several years of account management and military experience; with proven track record in providing customer service and administrative support. Adept at maintaining accurate records as well as monitoring procedures of all operations. Adept at conducting extensive research and applying strategies to achieve set goals and objectives. Efficient at establishing rapport with colleagues and professionals at all levels.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Pro Commercial Department Supervisor

Lowe’s
07.2022 - 11.2023
  • As a skilled Commercial Sales Supervisor, I have extensive experience managing and leading sales teams in a fast-paced and dynamic business environment
  • My proven track record in achieving and exceeding sales targets, developing effective sales strategies, and providing outstanding customer service has helped me to drive business growth and increase revenue
  • My leadership skills and ability to motivate and mentor sales teams have been integral to my success
  • I have a keen eye for identifying opportunities for growth and implementing solutions that streamline operations and increase efficiency
  • My experience in analyzing market trends, conducting market research and gathering customer feedback has helped me to develop and implement effective sales strategies and marketing initiatives that have consistently delivered results.
  • Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
  • Enhanced department efficiency by streamlining processes and implementing new strategies.
  • Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
  • Developed strong relationships with suppliers, negotiating favorable terms for purchases and ensuring timely delivery of products.
  • Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Evaluated competitors'' strategies to identify potential areas of opportunity for our department''s growth and success.
  • Promoted a culture of continuous improvement through frequent process reviews, open dialogue among team members about potential enhancements, and proactive implementation of changes.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Trained team members in successful strategies to meet operational and sales targets.

Senior Loan Officer

Ruoff Mortgage.
07.2020 - 05.2022
  • Responsible for the overall customer interaction and interface with all parties involved on each individual loan that is originated from application to closing including, but not limited to: counseling and prequalifying potential home buyers; taking complete and accurate applications; obtaining all necessary support documents along with the appropriate fee and lock-in information; overseeing the loan process by monitoring loan status and ensuring conformity with terms; assisting in collecting additional documents and promptly communicating loan status to all interested parties, and obtaining loan documentation after closing
  • Ensure the complete application process is completed in compliance with company policies and guidelines
  • Stay informed of trends and developments in the real estate market and the competitive environment, as well as the changing rules and regulations pertaining to both private and government-insured mortgages
  • Maintain a professional image and standards consistent with company policies and procedures
  • Responsible for a high level of confidentiality and security while handling personal information; verbal and/or written documentation.

COMMERCIAL ACCOUNT EXECUTIVE

Protechs Inc.
03.2014 - 07.2020
  • Act as Professional Account Executive responsible for rendering high level response of Disaster and Remediation services to business and professional customers directly through telephone, e-mail, and fax communications; apply a wide-ranging understanding of overall Disaster cleanup services including, estimating commercial, public, and private projects including project management
  • Address all customers’ inquiries, conducted reliable research, and resolved account problems by rendering innovative solution
  • Perform client assessment and interviews to determine their needs, educate them about technical provisions through meetings and oral presentations, and offer resolution to all complex payment issues or eligibility problems
  • Render exceptional customer service after initial project accomplishment
  • Exemplify and expand superior knowledge of both written and oral English to read and translate complex materials, estimates, building instructions, and construction codes, as well as compose narrative and technical reports.
  • Increased client satisfaction by providing tailored solutions to meet their commercial needs.
  • Developed new business opportunities for increased revenue growth through strategic networking and relationship building.
  • Managed a diverse portfolio of commercial accounts, ensuring exceptional customer service and retention rates.
  • Collaborated with team members to drive sales initiatives and close high-value deals consistently.
  • Streamlined internal processes for improved efficiency in account management and sales tracking.
  • Delivered comprehensive product presentations to potential clients, resulting in increased lead conversion rates.
  • Negotiated contracts skillfully, securing favorable terms for both the company and clients.
  • Attended industry events and conferences to build connections with prospective customers and stay informed on market trends.
  • Provided ongoing support to clients, addressing concerns promptly and maintaining strong relationships built on trust.
  • Identified new markets for expansion by conducting research on emerging industries and competition analysis.
  • Leveraged CRM tools effectively for enhanced client communication and organization of sales pipeline data.
  • Cultivated strong relationships with key stakeholders within client organizations, leading to long-term partnerships and repeat business opportunities.
  • Regularly exceeded sales targets through diligent prospecting efforts combined with excellent negotiation skills.

Commercial Account Sales Associate

Lowe’s
11.2011 - 03.2014
  • Act as professional account manager/sales representative, responsible for rendering high quality of services to business and professional customers directly through telephone, e-mail, and fax communications; apply a wide-ranging understanding of overall estimating construction projects
  • Address all customers’ inquiries, conducted reliable research, fulfilled orders, and resolved account problems by rendering innovative solution
  • Perform client assessment and interviews to determine their needs, educate them about technical provisions, and offer resolution to all complex payment issues or eligibility problems
  • Render exceptional customer service after initial project accomplishment
  • Exemplify and expand superior knowledge of both written and oral English to read and translate complex materials, estimates, building instructions, and construction codes, as well as compose narrative and technical reports.

Professional Account Sales Associate

The Home Depot
07.2006 - 11.2011
  • Act as professional account manager/sales representative, responsible for rendering high quality of services to business and professional customers directly through telephone, e-mail, and fax communications; apply a wide-ranging understanding of overall estimating construction projects
  • Address all customers’ inquiries, conducted reliable research, fulfilled orders, and resolved account problems by rendering innovative solution
  • Perform client assessment and interviews to determine their needs, educate them about technical provisions, and offer resolution to all complex payment issues or eligibility problems
  • Render exceptional customer service after initial project accomplishment
  • Exemplify and expand superior knowledge of both written and oral English to read and translate complex materials, estimates, building instructions, and construction codes, as well as compose narrative and technical reports.

Education

Bachelor of Science in Accounting -

Indiana Wesleyan University
04.2013

Associate of Science in Business Administration -

Mountain State University
05.2011

Skills

  • Growth Planning
  • Stock Management
  • Process and Procedure Development
  • POS Systems Operations
  • Customer Service
  • Problem Resolution
  • Sales Growth
  • Project Management
  • Conflict Resolution
  • Vendor Relations

Certification

  • NLMS License, 2003129
  • Asbestos Certified Supervisor
  • ICRA Certified
  • 40 Hour HAZWOPPER
  • 8 Hour HAZWOPPER Refresher
  • OSHA 10-Hour Occupational Safety and Health Training
  • OSHA 10-Hour General Industry Safety and Health
  • Certified Indiana Meth Supervisor
  • Certified Asbestos Inspector

Military Honors

  • Electronic Warfare Weapons Technician Specialist
  • Top-Secret Clearance Deep Background
  • Honorable Discharge
  • United States Army Intelligence Electronic Warfare served with honors
  • Good Conduct Medal
  • Army Commendation Medal
  • Army Service Ribbon
  • Overseas Service Ribbon

Activities

Basketball Coach, Organization/Location - 11 to 13 year-old boys and girls

Timeline

Pro Commercial Department Supervisor

Lowe’s
07.2022 - 11.2023

Senior Loan Officer

Ruoff Mortgage.
07.2020 - 05.2022

COMMERCIAL ACCOUNT EXECUTIVE

Protechs Inc.
03.2014 - 07.2020

Commercial Account Sales Associate

Lowe’s
11.2011 - 03.2014

Professional Account Sales Associate

The Home Depot
07.2006 - 11.2011

Bachelor of Science in Accounting -

Indiana Wesleyan University

Associate of Science in Business Administration -

Mountain State University

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Stanley Smith