My proven track record in achieving and exceeding sales targets, developing effective sales strategies, and providing outstanding customer service has helped me to drive business growth and increase revenue
My leadership skills and ability to motivate and mentor sales teams have been integral to my success
Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
Developed strong relationships with suppliers, negotiating favorable terms for purchases and ensuring timely delivery of products.
Evaluated competitors'' strategies to identify potential areas of opportunity for our department''s growth and success.
Assisted in budget preparation by providing cost estimates for projects.
Senior Loan Officer
Ruoff Mortgage.
07.2020 - 05.2022
Responsible for the overall customer interaction and interface with all parties involved on each individual loan that is originated from application to closing including, but not limited to: counseling and prequalifying potential home buyers; taking complete and accurate applications; obtaining all necessary support documents along with the appropriate fee and lock-in information; overseeing the loan process by monitoring loan status and ensuring conformity with terms; assisting in collecting additional documents and promptly communicating loan status to all interested parties, and obtaining loan documentation after closing
Ensure the complete application process is completed in compliance with company policies and guidelin
Responsible for a high level of confidentiality and security while handling personal information; verbal and/or written documentation.
COMMERCIAL ACCOUNT EXECUTIVE
Protechs Inc.
03.2014 - 07.2020
Address all customers’ inquiries, conducted reliable research, and resolved account problems by rendering innovative solution
Perform client assessment and interviews to determine their needs, educate them about technical provisions through meetings and oral presentations, and offer resolution to all complex payment issues or eligibility problems
Exemplify and expand superior knowledge of both written and oral English to read and translate complex materials, estimates, building instructions, and construction codes, as well as compose narrative and technical reports.
Increased client satisfaction by providing tailored solutions to meet their commercial needs with Account payable and account receivable solutions.
Developed new business opportunities for increased revenue growth through strategic networking and relationship building.
Managed a diverse portfolio of commercial accounts, ensuring exceptional customer service.
Streamlined internal processes for improved efficiency in account management and sales tracking.
Delivered comprehensive product presentations to potential clients, resulting in increased lead conversion rates.
Negotiated contracts skillfully, securing favorable terms for both the company and customer.
Leveraged CRM tools effectively for enhanced client communication and organization of sales pipeline data.
Cultivated strong relationships with key stakeholders within client organizations, leading to long-term partnerships and repeat business opportunities.
Regularly exceeded sales targets through diligent prospecting efforts combined with excellent negotiation skills.
Education
Bachelor of Science in Accounting -
Indiana Wesleyan University
04.2013
Associate of Science in Business Administration -
Mountain State University
05.2011
Skills
Sales Growth
Project Management
Conflict Resolution
Vendor Relations
Leadership Skills
Account Reconciliation
Bookkeeping Operations
Reports Reconciliation
Collections and Invoice Processing
Payment Processing
Bookkeeping Principles
Quickbooks
Certification
NLMS License, 2003129
Asbestos Certified Supervisor
ICRA Certified
40 Hour HAZWOPPER
8 Hour HAZWOPPER Refresher
OSHA 10-Hour Occupational Safety and Health Training