Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Stanley Trent

Burkesville,KY
Stanley Trent

Summary

Dynamic leader with a proven track record at Dollar General, adept in strategic planning and operations management. Excelled in enhancing customer relationships and team performance, showcasing exceptional problem-solving and communication skills. Achieved significant improvements in staff development and customer satisfaction, without relying on numerical percentages for impact.

Overview

25
years of professional experience

Work History

Dollar General

Manager
07.2022 - 10.2023

Job overview

  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Cumberland Valley Manor

Assistant Supervisor
06.2005 - 07.2022

Job overview

  • Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Submitted documentation and reports to upper management.
  • Worked with management team to implement proper division of responsibilities.
  • Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
  • Assisted in the development of training materials to ensure a consistent learning experience for new hires.
  • Coordinated with day shift supervisor to balance staffing as workloads changed.
  • Tracked progress toward departmental goals, adjusting strategies as needed to maximize efficiency.
  • Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Ensured compliance with company policies and industry regulations by diligently monitoring operations and addressing issues proactively.
  • Maintained safety records and accident reports for human resources.
  • Actively participated in continuous improvement efforts aimed at optimizing operational efficiency across all aspects of day-to-day business functions.
  • Supported Supervisor by preparing production reports and collating quality documentation.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Conducted regular performance reviews, providing constructive feedback designed to help employees reach their full potential.
  • Facilitated open lines of communication with staff members, fostering a positive work environment conducive to productivity.
  • Set overall vision and provided team leadership.
  • Maintained accurate inventory, working with purchasing department and logistics for resupply
  • Oversaw inventory management processes, ensuring proper stock levels were maintained while minimizing waste and excess costs.
  • Managed records and documentation for payroll, inventory control and workflow.
  • Revised work practices to improve efficiency, boost quality and meet production goals.
  • Improved team productivity by implementing efficient workflow processes and providing constructive feedback.
  • Spearheaded initiatives aimed at improving workplace safety, resulting in fewer accidents and increased employee awareness.
  • Enhanced employee morale through regular recognition of individual and team achievements, fostering a culture of success and teamwork.
  • Collaborated with upper management to establish performance benchmarks, evaluating success based on quantifiable metrics.
  • Trained assembly finishers and evaluated quality of work.
  • Tracked department resources and expenses.
  • Completed yearly evaluations, set realistic goals and determined pay raises.
  • Played an integral role in the hiring process by conducting interviews, evaluating candidates'' qualifications, and making informed recommendations based on organizational fit.
  • Met with vendors to review purchase options and negotiate contract terms.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Kentucky Division of Forestry

Forest Fire Fighter
03.1999 - 12.2004

Job overview

  • Protected lives and property by quickly containing and suppressing forest fires in various terrains.
  • Participated in rigorous physical fitness programs to ensure optimal performance during firefighting operations.
  • Adapted rapidly to changing conditions on the fire line, implementing alternative strategies as needed to ensure successful containment efforts.
  • Educated community members on fire safety measures and prevention strategies to reduce the risk of wildfires.
  • Ensured the safety and well-being of fellow firefighters by monitoring physical and mental health throughout fire operations.
  • Extinguished forest fires by employing effective firefighting techniques and strategies.
  • Demonstrated strong leadership skills while directing a squad of firefighters during high-pressure situations on the fire line.
  • Completed specialized training courses in wildland fire management practices for continuous professional growth within the field.
  • Reduced wildfire damage by conducting controlled burns to eliminate hazardous fuels in high-risk areas.
  • Enhanced crew efficiency by maintaining firefighting tools, equipment, and vehicles in excellent working condition at all times.
  • Supported wildfire suppression efforts with aerial reconnaissance for accurate mapping of fire perimeters and identification of potential threats.
  • Assisted in the development of incident action plans, outlining tactics and strategies for fighting specific wildfires.
  • Improved team response time for combating wildfires through consistent training and drills.
  • Maintained a safe working environment for fellow firefighters by adhering to established safety protocols during operations.
  • Collaborated with other emergency responders during wildfires, providing mutual aid and sharing resources for a coordinated response.
  • Contributed to effective communication among team members through regular briefings, debriefings, and updates on fire behavior or weather conditions.
  • Conducted thorough post-fire assessments to determine the cause of fires and recommend appropriate prevention measures for future incidents.
  • Provided critical support during non-fire emergencies such as natural disasters or search-and-rescue missions when needed.
  • Utilized advanced equipment such as chainsaws, bulldozers, and aircraft to suppress wildfires effectively.
  • Cut and cleared brush and dug trenches to create fire lines using axes, chainsaws or shovels.
  • Patrolled burnt areas after fires to locate and eliminate hot spots that could flare or rekindle.
  • Established water supplies, connected hoses and directed water onto fires.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
  • Acted quickly to contain hazardous chemicals likely to catch fire, leak, or spill.
  • Assisted with regular maintenance of firefighting equipment.
  • Completed training to stay in peak physical fitness and handle challenging tasks.
  • Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
  • Prepared incident reports detailing personnel, location and results of each call.
  • Assisted in prevention of fires through public education programs.
  • Evaluated areas after containing fires to identify and suppress hot spots.
  • Diagnosed and located hazardous materials and other sources of fires.
  • Maintained close contact with dispatch to receive and share information about current fires, equipment movements, and incoming personnel.
  • Inspected fire and life safety systems and equipment for proper placement at properties.
  • Carried out fire inspections to identify fire hazards and recommend corrective measures.
  • Contributed to fire investigation reports and provided testimony in court.

Education

University of Phoenix
Tempe, AZ

from Environmental Science

Breathitt County High School
Jackson, KY

High School Diploma from General Education
05.2000

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Strategic Planning
  • Operations Management
  • Customer Relationship Management (CRM)
  • Performance Management
  • Staff Development
  • Policy Implementation
  • Customer Service
  • Decision-Making
  • Computer Skills
  • Problem Resolution
  • Positive Attitude
  • Problem-Solving
  • Multitasking Abilities
  • Excellent Communication
  • Work Planning and Prioritization
  • Hiring and Training
  • Customer Relationship Management
  • Training and Development
  • Staff Training
  • Employee Coaching and Mentoring
  • Scheduling and Coordinating
  • Goal Setting
  • Negotiation and Conflict Resolution
  • Good Judgment
  • Process Improvement
  • Active Listening
  • Schedule Management
  • Employee Development
  • Problem-solving aptitude
  • Performance Tracking and Evaluation
  • Self Motivation
  • Shift Scheduling
  • Reliability
  • Problem-solving abilities
  • Onboarding and Orientation
  • Written Communication

Timeline

Manager

Dollar General
07.2022 - 10.2023

Assistant Supervisor

Cumberland Valley Manor
06.2005 - 07.2022

Forest Fire Fighter

Kentucky Division of Forestry
03.1999 - 12.2004

University of Phoenix

from Environmental Science

Breathitt County High School

High School Diploma from General Education

Similar Profiles

CREATE PROFILE
Stanley Trent