Stan Wilhite
Kansas City,MO
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Advisor
Olathe Dodge Chrysler Jeep Ram
10.2023 - Current
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Enhanced customer satisfaction by providing timely and accurate service recommendations
Service Advisor
REED JEEP
02.2021 - 09.2023
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers
Service Advisor
Cable Dahmer Chevrolet
03.2020 - 01.2021
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods
Education
Bachelor of Science - Clinical Psychology
University of Central Missouri
Warrensburg, MO05.1995
Associate of Arts - General Studies
METROPLOITIAN COMMUNITY COLLEGE
KANSAS CITY 05.1992
Skills
- Service Estimates
- Documentation and Reporting
- Technical Support
- Computer Skills
- Customer Service
- Customer Retention
- Customer Relationship Management
- Performance Goals
- Listening Skills
- Conflict Resolution
- Excellent Communication
- Written communication
- Strong work ethic
Certification
2006 Audi Twin Cup Challenge Top 10 finisher
1997 Ford Presidential Customer Service Nominee
Timeline
Service Advisor
Olathe Dodge Chrysler Jeep Ram
10.2023 - Current
Service Advisor
REED JEEP
02.2021 - 09.2023
Service Advisor
Cable Dahmer Chevrolet
03.2020 - 01.2021
Bachelor of Science - Clinical Psychology
University of Central Missouri
Associate of Arts - General Studies
METROPLOITIAN COMMUNITY COLLEGE
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